Business Systems Officer

Social Investment Business

Location Hybrid – Remote based within the UK with some mandatory travel to London (approx. 8 times per year)
Salary £35,000 per annum
Team Learning and Influence - Business Systems
  • Closing: 11:59pm, 6th Sep 2022 BST

Job Description

About the Youth Investment Fund

The Youth Investment Fund (YIF) is a £368 million fund created by the UK government to create, expand and improve youth facilities and services in England to drive positive outcomes for young people.

YIF is being delivered by a partnership between Social Investment Business, The Key Fund, National Youth Agency and Resonance.

Together, we aim to deliver grants for up to 300 facilities in selected eligible areas across England by 2025 that represent positive value for money, are environmentally sustainable and enable positive activities for young people aged 11–18 (up to 25 for young people with SEND).

This funding will drive value-for-money facilities that youth organisations can afford to sustain. Using innovative construction techniques, as well as supporting redevelopment projects that expand youth service provision, the YIF will achieve savings on facility running costs, so that resources can focus on activities that enrich young people’s lives.

It will support projects to level up youth provision, assessing and distributing grants so that local youth facilities and services can be the best they can be.

About this role:

This role will be employed by Social Investment Business (SIB).

For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within. 

Find out more about what we do:

Our values are: People First, Curious, Bold, Collaborative, Accountable

For further information on our values and our generous benefits please visit

We are in the midst of a large transformation project, adopting a cloud-first approach to our core business systems.  You will be joining the Business Systems team focused on improving the core systems that support our team, customers and partners. The team draws on a mix of skills and backgrounds including business analysis, agile project management and software-specific knowledge.

We are looking for a new member of the team to drive the development of our Sharepoint, Teams and other core Office 365 collaboration tools.  The role will also provide-cross cutting support to the team and there will be opportunities to develop knowledge and skills in other systems including our core Salesforce CRM.

We are looking for someone with good experience and familiarity of Office 365, particularly Sharepoint and Teams.  Most importantly we need someone who can identify improvements to our ways of working and translate requirements of non-technical users into effective solutions that use 365 tools.  The role will also include end-user training and troubleshooting.

Key responsibilities

1.      Work with our Head of Systems Improvement to ensure that we are using Sharepoint, Teams and other 365 tools to support our core business processes.

2.      Lead the day-to-day development of our sharepoint site into a user-friendly intranet and collaboration platform.

3.      To oversee a training programme for our team on core business systems, including managing some end-user training and producing videos and supporting materials.

4.      Working closely with our delivery teams to enable them to define core end to end processes and introduce regular reviews for continual improvement.

5.      Overseeing our approach to sharing and collaboration.  Ensuring that our business processes are secure, and protect customer data while enabling us to collaborate with colleagues and partners working remotely across the UK.

6.      Working with the Head of Systems Improvement to use PowerApps, Power Platform and other automation tools to build user-friendly automated processes across our 365 platform.

7.      Provide support to the Head of Systems Improvement working with subject experts in the delivery teams to design new processes and improve existing processes for our programmes and funds.  Contributing to developing these processes using tools like PowerApps, Power Platform and Docusign.

8.      Working with our Managed Services Provider to manage and audit our IT endpoints.  This includes reporting on Microsoft Intune, as well as maintaining the IT asset log and ensuring that colleagues have the hardware they need in a timely manner.

9.      Leading Testing (both technical and User Experience) before new systems are implemented.

10.  Working with our data team, ensure that our data infrastructure and processes enable data capture and reporting to support internal and external requirements.

11.  Contribute to the reporting on the performance of business systems and data quality as part of our KPIs.

12.  To work within the organisation's values, principles and processes to achieve operational excellence.

 13.  To adopt our continuous improvement and learning ethos.

 14.  To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.

 15.  To support and contribute to the implementation and delivery of SIB’s strategy.

 16.  In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.

Core competencies

  • Commitment to quality, equality, diversity, inclusion and customers.

  • Excellent communication skills.

  • Team player with the ability to work independently.

  • Good experience of Sharepoint, Teams and Microsoft 365.  This can be at super-user level. 

  • Willingness and commitment to develop further knowledge and qualifications on key systems (with support from SIB).  

  • Excellent project management skills including the ability to manage competing priorities.

  • Good analytical and critical thinking capabilities.  Familiarity with approaches to ensuring data quality.

  • A focus on end users, both internal & external.  Experience of business analysis particularly gathering requirements and process-mapping.

  • Ability to provide constructive challenge where appropriate. 

  • Ability to work effectively with a small busy team, providing cover when needed.

  • Ability to support and train end users and the business through credible knowledge, experience and communication skills.

  • Ability to translate user requests into actionable work units through problem decomposition and planning.

  • General understanding of business systems.

  • Experience in working with IT Provider Partners in managing and delivering technical processes.

 Desirable competencies

  • Exposure to Agile methodologies in multi-team environments.

  • Familiarity with Salesforce.

  • Familiarity with the Microsoft Power Platform.

  • Experience of delivering training in business systems use.

  • Knowledge of grant making.

  • Knowledge of social investment.

Removing bias from the hiring process

Applications closed Tue 6th Sep 2022


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Tue 6th Sep 2022