ICT Desktop Engineer (12 month FTC)

Equality and Human Rights Commission

Location Cardiff CF14 4YJ, with occasional travel to other locations to meet business needs.
Salary £31,015.68 (Pending pay award)
Team Scotland Team
  • Closing: 11:59pm, 21st Aug 2022 BST

Job Description

About us

We are Britain’s national equality regulator and a United Nations accredited ‘A status’ national human rights institution.

We uphold people’s rights without fear or favour. We use the full force of our legal powers to defend people from unfair or unequal treatment and to challenge breaches of the law. We advise on developing laws and provide guidance, training and support to enable compliance.

We bring people together to create change. We work with employers, governments and a wide range of organisations, to promote understanding of equality and human rights and we support them to make improvements in practice.

Overview of the role and responsibilities

We are looking for someone exceptional to join our ICT team who shares our values of fairness, dignity and respect and can work with us to build upon our achievements and ensure our vision becomes a reality.

As an ICT Desktop Engineer, you will provide general ICT support to our staff and users as we undertake an exciting, yet challenging, project to migrate our ICT services and software to Microsoft cloud technology.  You will be a skilled practitioner in Microsoft desktop services, including Windows 10, Office 365 suite, and MS Teams as well as exposure to Windows Active Directory and Microsoft 365 user administration and Microsoft Exchange mailbox administration.  You will have excellent communications skills and be confident in providing front line support via a rota to all staff at the Commission.

You will need to fulfil this role in a way that is in keeping with our values of fairness, dignity and respect, and display a high degree of flexibility, accountability and initiative.

You will:

  • Provide specialist technical support and assistance to staff and users of our business ICT services, focussing on Windows desktop, MS office and Microsoft 365 administrative support.

  • Co-ordinate user account administration for starters and leavers, including provisioning and re-purposing equipment, creating AD accounts and adjustments to security access permissions.

  • Liaise with our key suppliers, ensuring incidents and problems are raised in a timely manner and escalating as required.

  • Provide general ICT technical support to staff, for example, with laptop and mobile equipment in additional to Windows desktop and MS Office support.

  • Plan and organise your own work with minimal supervision and support from senior staff members, and ensure that deadlines and objectives are met

Team Responsibilities

The ICT team is part of the People and Infrastructure Directorate which includes our Facilities & Estates and HR functions.  We are the team responsible for providing and keeping secure the technology services used by our c250 strong workforce across four primary locations.

The Senior Associate – ICT Desktop Engineer reports to the Senior Associate – IT Services Business Partner and will work alongside two other support analysts with similar responsibilities.

The key responsibilities for this team include:

  • Providing a high standard of technical and customer-facing support to our user base, including Commissioners and external stakeholders

  • Maintaining a highly available, resilient and secure infrastructure across premises and cloud environment.

  • Leading the development and delivery of IT strategy, ensuring that our services are aligned to corporate strategy.

  • Being forward thinking and innovating, seeking opportunities to improve the services we provide and to support and enable staff to get the best out of our technology and investments

Knowledge, Skills and Experience

Knowledge, Skills and Experience required include:


  • Experiencing of providing Windows 10, Active Directory and MS Office support both in the workplace and supporting staff who are working from home, including troubleshooting problems remotely and proactively finding solutions.

  • Experience of using a support ticketing system to triage, categorise and actively manage calls to the Service Desk

  • Experience of asset management: issuing equipment to New Starters and receiving equipment form Leavers, and keeping accurate records

  • A flexible approach to the range of tasks that may be required including working in partnership with the facilities team.


  • Desirable experience of Microsoft 365 online services in areas including user account administration, Intune device management, Exchange administration or Teams and SharePoint administration.

  • Experience of working with third party service providers, including taking the lead role in raising support requests and describing problems to a technical audience.

  • A self-starter who is keen to learn and contribute to maintaining and improving the practice and process of the Service Desk team.


In addition to a competitive salary, we offer a range of benefits including flexible working patterns, 30 days annual leave plus 8 bank holidays (full time FTE), access to the Civil Service Pension Scheme and partnership pension schemes, and enhanced parental leave benefits. More information can be found in the candidate pack.

How to apply

If this sounds like the role for you, please review the attached Candidate Pack for more information and submit your application today!

If you have any questions, please contact Samee Ghani: Senior Associate IT, recruitment@equalityhumanrights.com or 0161 829 8100.

Guaranteed Interview Scheme

The Equality and Human Rights Commission is an accredited Disability Confident Leader and operates a Guaranteed Interview Scheme (GIS) for candidates with a disability.

Should you wish to apply under our Guaranteed Interview Scheme or request a reasonable adjustment, please indicate this in your application.  

If you require an alternative accessible version of the application form or wish to discuss your application or reasonable adjustment  – please contact us by email at recruitment@equalityhumanrights.com or by telephone on 0161 829 8100.

Diversity in our workforce

At the Commission, we are proud of our respectful workplace that values the contribution of all our staff, whatever their background.  We do not tolerate discrimination or harassment. Our recruitment decisions are based on fair, open competition, with appointment on merit. We welcome applications from everyone to ensure we achieve a balanced representation in our workforce in all grades.

Removing bias from the hiring process

Applications closed Sun 21st Aug 2022


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You won't need a CV to apply to this job

Applications closed Sun 21st Aug 2022