Casework Administrator - North East


Location Homebased in the North East
Salary £23,000 per annum
  • Closing: 11:59pm, 5th Dec 2021 GMT

Job Description

About the role


A fantastic opportunity has arisen for three full time Casework Administrators to join the North East and Yorkshire Region at SSAFA, the Armed Forces charity.


You will be part of the regional office team and will be responsible for providing specialist administrative support, working closely with SSAFA branch volunteers to ensure a consistent, timely and quality service is provided to SSAFA beneficiaries.  This will include supporting the volunteer network including our highly trained caseworkers. You will be call handling, signposting, and triaging initial enquiries.


To help you establish yourself in this new post you will receive excellent training and induction to SSAFA and will influence the processes and procedures within the new regional office, working closely with the Regional Casework Managers and Regional Operations Support Manager.


The post is home-based, but you may have to travel occasionally around the North East and Yorkshire Regions of England.



About the team


In this new role you will be working closely with volunteers from the eight SSAFA branches in the North East and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidates will work as part of a larger support team which will include two Casework Managers and a Regional Operational Support Manager.


About you


To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard and be capable of quickly learning a computerised case management system. The successful candidates will have experience of planning and managing their own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and to have experience of recruiting and supporting volunteers. An understanding of the voluntary sector, and preferably the military charity sector landscape across the North East and Yorkshire would be valuable.





SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.


SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.


Diversity and Inclusion at SSAFA


SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.


SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.


Further information about the role


Download a copy of the job description here.

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Mick Bower, Regional Operations Support Manager on 07747 536893 for an informal discussion.


No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.


How to apply


Follow the instructions on the top right of the page to create an account and begin your application.


Closing date: Midnight on 5 December 2021


Interviews: 15 and 16 December 2021

Removing bias from the hiring process

Applications closed Sun 5th Dec 2021


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Sun 5th Dec 2021