Head of Communications

Salary: £65,000 - £70,000 per annum + excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location: London/Hybrid with an expectation of regular in person meetings and events in London; with flexibility on working from home at other times.

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

We are continuing our work following our latest round of funding, and as a result we are now seeking a Head of Communications to take our profile, influence and impact to the next level. This is a pivotal new role, leading an integrated communications strategy that will shape how we tell our story, influence change, and raise the profile of financial inclusion with the public, policymakers and the financial services sector.

This is an exciting opportunity for a strategic and creative communicator to join us at a critical point in our journey, working alongside senior leaders to strengthen our voice, manage media engagement, and empower colleagues to act as advocates and spokespeople.

This is a unique opportunity to contribute to a mission-driven organisation, ensuring resources are strategically aligned with our goals to drive meaningful social impact

Key Responsibilities

• Lead the design and delivery of a compelling communications strategy that builds our reputation and raises awareness of financial inclusion

• Oversee brand positioning and ensure consistency of messaging across all channels

• Lead thought leadership initiatives including speeches, op-eds and proactive media engagement

• Act as a public spokesperson for Fair4All Finance and financial inclusion, building strong relationships with journalists across national, trade and specialist media

• Manage crisis communications and reputational risk, providing senior counsel and oversight

• Oversee digital communications including website, social media and newsletters

• Lead, coach and develop the Communications team and external partners

• Support senior leaders and board members to act as ambassadors and spokespeople

• Set and manage the communications budget, ensuring campaigns are impactful and cost-effective

• Use media monitoring and analytics to assess and improve effectiveness

Essential experience & qualifications:

• Extensive senior-level experience in communications, including strategy development and delivery

• Proven track record in media relations and crisis communications in a high-profile or regulated environment

• Strong understanding of how to build brand reputation and influence change through strategic messaging

• Experience working in or alongside financial services, regulated sectors, or public policy

• Exceptional writing, editing and verbal communication skills

• Experience managing high-performing teams and external suppliers

Desirable experience

• Experience supporting public sector or mission-led organisations

• Familiarity with financial inclusion, social justice, or economic policy issues

Person Profile

• A strategic and creative communicator, passionate about storytelling and influence

• Calm and confident under pressure, with strong judgment and risk awareness

• A collaborative and supportive leader, skilled at building relationships internally and externally

• Comfortable working at pace, managing competing priorities and adapting to change

• Committed to fairness, inclusion and making an impact for people in vulnerable financial circumstances

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector. 

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member. 

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.  

If you do require any support or reasonable adjustments during the process, please contact us at jobs@fair4allfinance.org.uk. 

Our Benefits include:

Financial Security:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget

• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 23:59 on Wednesday 3rd September.

For informal enquiries, please contact us at jobs@fair4allfinance.org.uk.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

All applicants must have an existing Right to Work in the UK