About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

About the Opportunity

The London Boroughs Outcomes Partnership (LBOP) delivers homelessness prevention services across London, supporting families living in temporary accommodation, as well as single adults and childless couples who are homeless or at risk of homelessness.

LBOP is a pan-London outcomes partnership that brings together local authorities and specialist delivery partners to provide flexible, person-centred support that helps residents secure and sustain suitable accommodation. The programme also includes specialist provision for groups who may face additional barriers to housing, including refugees and LGBTQ+ individuals.

LBOP operates as an outcomes-based contract, with local authorities paying for the positive social outcomes achieved rather than a prescribed set of activities. This approach enables greater flexibility and innovation in service delivery, allowing support to be tailored to individual circumstances while maintaining a strong focus on achieving measurable impact.

The programme is designed to achieve a range of positive housing and social outcomes, including:

• Preventing homelessness and supporting people to remain in their existing accommodation where appropriate.

• Supporting individuals to secure suitable, stable and sustainable accommodation.

• Helping people sustain their accommodation and reduce the risk of future homelessness.

• Resolving housing-related issues, including landlord and property concerns.

• Improving mental wellbeing, financial resilience and independent living skills.

• Supporting access to education, training and employment opportunities.

Role and responsibilities

Support Delivery and Performance

• Build and maintain effective referral pathways with London Boroughs and partner agencies.

• Monitor referral activity, service performance and outcome achievement, identifying risks and implementing improvement plans where required.

• Oversee triage, outcome verification and CRM data quality to ensure accurate reporting and contractual compliance.

• Support delivery partners to achieve targets through coaching, challenge and performance management.

Partnership and Stakeholder Management

• Develop strong relationships with Local Authorities, delivery partners and community organisations across London.

• Act as a key operational contact, facilitating collaboration, problem-solving and knowledge sharing.

• Promote the programme through meetings, presentations and stakeholder engagement activities.

Service Development and Innovation

• Work with delivery partners and people with lived experience to continuously improve service delivery.

• Identify barriers to achieving outcomes and implement practical solutions.

• Share learning, best practice and innovation across the partnership.

Impact, Quality and Safeguarding

• Analyse performance data and trends to inform service improvements and support decision-making.

• Coordinate reporting requirements and contribute to commissioner and stakeholder reports.

• Act as Safeguarding Lead, maintaining oversight of concerns, risks and organisational learning.

Support quality assurance processes, audits and outcome verification activities

About you

You will have the following skills, knowledge and competencies:

·       A passion for improving outcomes for people experiencing homelessness and a commitment to delivering positive social impact

 ·       Experience managing contracts and partnerships, including working with multiple subcontracts with external organisations to achieve agreed outcomes and performance targets.  

·       Strong performance management skills, with the ability to identify areas of underperformance, implement improvement plans and hold partners accountable for delivery.

·       Experience and skilled in working across partner organisations and in using data and insight to inform and enhance performance

·       Excellent operational management skills, with a proven track record of successfully coordinating and overseeing multiple workstreams, projects or services simultaneously.

·       Demonstrates a relational approach to leadership, building trust and credibility with partners, delivery teams and stakeholders while providing constructive challenge where required

·       Strong communication skills with a collaborative and flexible approach to work

·       Strong analytical and problem solving skills, with the ability to translate information into clear actions and recommendations

·       Ability to work independently and use own initiative to find solutions.

·       Willingness to travel across London and attend offices and partner locations as required, typically three days per week

Desirable

·       Knowledge of working within programmes which take a strength based and person-centred approach.

Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully.   This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training.  All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.

Data Protection Commitment

As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.

What we will offer you

•            We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

•            You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

•            You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year

•            We offer a Salary Sacrifice Pension Scheme

•            We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources

•            We also offer Private Medical Insurance on successful completion of your probation period

•            You will be able to access Learning and development opportunities

Application process/next steps

You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB We value authenticity and are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 20th July.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.