As the Alumni Trips Specialist you will work with and support the Alumni Trips team on the development, marketing, management, execution, and evaluation of global NOLS Alumni Trips. You will be responsible for the oversight of enrollment and customer service via phone and email. You will have responsibilities directly related to the operations of trip planning in addition to working with clients, partners, and other NOLS stakeholders to ensure excellent Alumni Trips experiences. As part of the team you will work on marketing projects, innovate new offerings, manage the webpages and trip descriptions.

In this role you will need the ability to execute a high level of judgment and independent decision making that is aligned with the department vision. You will be expected to perform all day to day operations of client services, engage in vendor relation management, and carry out fiscally responsible decision making. 

Key Information

• Please upload your cover letter and resume as one PDF document when you are prompted to upload your CV/resume.

• Target Start Date: Early November 2025

• Location: Strong preference for Lander, WY; remote opportunities available.

Questions: please contact peopleteam@nols.edu

What does the Alumni Trips Specialist do?

Operations

• Assist Alumni Trips Manager to orchestrate all trip logistics; including transportation, lodging, and local trip support.

• Manage and keep up to date all trip descriptions and logistics information supporting the trips and webpages.

• Create marketing publications (eg. Trips Insider newsletter, monthly blogs, etc.)

• Manage information and decision making authority for Instructors regarding travel, trip logistics, and participant information.

• Coordinate with NOLS campuses worldwide for trips supported by NOLS locations.

Enrollment

• Handle incoming customer service questions via phone and email.

• Oversight over enrollment process and exercising independent judgment outside of written policies.

• Work independent of direct supervision to prioritize and manage long-term relationships; executing excellent independent decision making.

• Track enrollment trends to support program goals.

• Consistent communication with enrolled participants pre and post trip.

• Manage waitlists for trips that are enrolled.

• Adapt outward facing materials and internal practices/policies based on customer feedback.

• Ensure participant paperwork and tuition is received on schedule.

In your first 6 months, you will: 

• Work to be fully versed in the details of every Alumni Trip.

• Learn the tone and style of communication that is the norm for the Alumni Trips team.

• Spend lots of time talking to and emailing with NOLS Alumni.

• Take on pending projects related to Operational planning and Customer support.

• Work on marketing projects and monthly newsletters.

What makes a great Alumni Trips Specialist at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.

• Experience with NOLS as an employee, or a graduate.

• Personal or professional history of planning complex domestic and international trips.

• Experience building and executing logistics plans for groups.

• Demonstrated ability to communicate through multiple channels using a comfortable and professional tone.

• Experience with incoming customer service environments.

• Confidence and competence with independent decision making that supports organizational and departmental values.

• Demonstrated ability to work with limited oversight.

• Ability to recognize inefficiencies and improve systems or policies that are not functioning as needed. 

• Proficiency in writing and copy editing.

• Developing, engaging with, and running small marketing campaigns.

• Comfort with database and web based applications, Word, Excel, the Google suite, Outlook, Hubspot.

The Alumni Trips office provides a concierge style of service to our Alumni. A great Trips Specialist will enjoy answering questions about Trips and sharing excitement about NOLS with our Alumni. 

How to Apply

It’s super easy! Just enter your email and click the “start your application” button at the top of the screen and upload your cover letter and resume as one PDF document when you are prompted to upload your CV/resume.

At NOLS we use the Applied platform for our recruitment. The Applied platform will ask you some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

Who is NOLS?

NOLS is a nonprofit global wilderness school that strives to be the leading source and teacher of wilderness skills and leadership that serve people and the environment. Our community—staff, students, trustees, and alumni—shares a commitment to wilderness, education, leadership, safety, community, and excellence. 

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

Why is NOLS a great place to work?

• Global Reach: With locations across the U.S. operations in six countries, and courses running in all 50 states and more than 10 countries, you’ll be part of an organization with a truly worldwide impact.

• Course Discounts: Receive special pricing on NOLS courses for yourself and your family.

• Comprehensive Benefits: Full-time employees are eligible for a robust benefits package, including medical, dental, and vision coverage.

• Flexible Time Off: We offer a flexible time off policy that empowers employees to take the time they need for rest, adventure, and personal priorities without the constraints of traditional accrual systems.

• Employee Assistance Program: Access confidential, 24/7 counseling and support services to help you maintain balance and well-being.

Additional Information

To support pay transparency and equity, the posted salary range is fixed. We encourage you to explore our opportunities that fit your pay expectations. 

NOLS currently can support remote employees with legal working rights in the following locations: Canada; Chile; India; Mexico; New Zealand; the US, states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Utah, Washington, and Wyoming.

• A criminal background check is required from all NOLS employees.

• NOLS participates in e-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with People Team and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process.

Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment by emailing peopleteam@nols.edu with your request.