Overview

The Leasehold Advisory Service (LEASE) is an arms-length body of the UK government dedicated to providing free, impartial advice to leaseholders and park homeowners in England and Wales. We're passionate about empowering people to navigate the complexities of leasehold ownership and ensuring they have access to clear, accurate information.  

About the Role

We’re looking for an experienced and motivated Product manager to lead the continuous improvement of the Leasehold Advisory Service’s (Lease) digital products — including our main website and online advice services.

You’ll play a key role in transforming how we deliver advice and information to leaseholders across England and Wales. Working in a multi-disciplinary digital team and with external delivery partners, you’ll make sure our products are evidence-led, user-centred, and aligned with LEASE’s strategic shift towards more proactive, digital-first services.

This is an exciting opportunity to shape how a trusted national service reaches and supports millions of leaseholders — improving user experience, accessibility, and impact.

Why Join Us

• Play a central role in a digital transformation, improving how leaseholders access vital advice and support.

• Work in a collaborative, purpose-driven team, with opportunities to influence strategy and shape the future of LEASE’s services.

• Gain exposure to modern product practices and technologies, including opportunities to explore responsible use of AI and automation in service delivery.

What You’ll Do

You’ll take ownership of LEASE’s digital products, driving outcomes that directly support our business strategy and users’ needs. In this role, you will:

• Set and deliver the product vision for the LEASE website and related digital services, ensuring it aligns with our organisational strategy and business plan.

• Develop and maintain a clear product roadmap, prioritising work that delivers measurable improvements in reach, efficiency, and user satisfaction.

• Lead continuous improvement across our digital platforms, using user research, analytics, and feedback to identify opportunities for innovation and simplification.

• Champion design thinking and accessibility, ensuring our services meet the diverse needs of leaseholders, landlords, and other audiences.

• Collaborate across teams — working closely with content designers, developers, service designers, and external partners to turn insight into impactful delivery.

• Use data and analytics to guide decisions, measure success, and demonstrate value to stakeholders.

• Stay ahead of technology trends — particularly around AI, automation, and data security — integrating relevant advances into the product roadmap responsibly and effectively.

• Communicate clearly and persuasively about product direction, priorities, and progress across LEASE and with our partners.

What We’re Looking For

You’ll bring a mix of strategic thinking, delivery experience, and curiosity about users and technology. Specifically, we’re looking for:

• Proven experience managing digital products or services, ideally including experience from concept through to delivery and iteration.

• Good understanding of product strategy — able to define and communicate a clear vision and roadmap grounded in research and business priorities.

• Experience working in agile environments, collaborating across disciplines and managing delivery partners or suppliers.

• A data-driven mindset, confident using analytics and research to inform prioritisation and demonstrate impact.

• Excellent communication and stakeholder management skills, comfortable navigating ambiguity and balancing multiple priorities.

• A passion for improving public services and making a real difference to how citizens access support and information.

Bonus if you also have:

• Experience with data analytics and performance tracking

• Understanding of the Government Service Standard

Application process

Please upload a single document which contains the following documents:

• A statement of suitability which outlines how you meet the criteria as set out in the job description of upto 500 words

• Your CV upto two pages

Benefits: 

• Make a difference: Contribute to an organisation that makes a real difference in people's lives. 

• Be part of a transformation: Play a key role in driving forward change at LEASE so it delivers for the consumer

• Hybrid work flexibility: Remote work with 2 days in an office space in London. 

• Collaborative culture: Work with a passionate and dedicated team of experts. 

• Continuous learning: Opportunities to develop your skills and knowledge in a supportive environment. 

• Paid bank holidays and 27 days annual leave

AI in applications

We understand some candidates will use AI as part of their application. If you use AI to draft your application you must check all content is true and accurate. Your unique skills and experiences are the ones which will help you stand out to the hiring team.

What happens next

The panel will draw up a shortlist of candidates and contact those who are invited to interview. Interviews are expected to take place 1st - 5th December.  

The interview will be conducted via online video, details of which will be provided to you should you be selected for interview. At interview you will be asked a set of technical and experience questions to demonstrate your suitability for the role. You may be asked to do a short task or presentation.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

If at any stage you would like information on the progress of your application or to understand more about the role please email: recruitment@lease-advice.org

We will contact all applicants to inform them of application progress or success and we will provide feedback to all applicants we interview.

 LEASE is committed to appointing on merit, seeking candidates from a diverse range of backgrounds and taking full account of equal opportunities. Applications are particularly welcome from women, minority ethnic and disabled candidates who are under-represented at this level in public life.