Field Team Supervisor

Dot Dot Dot Property Guardians

  • Team: Services Team
  • Grade: Coordinator
  • Salary: Salary: £25,000-£28,500 depending on experience. Benefits: Flexible working hours, 25 days annual leave, Cyclescheme
  • Location: Various sites including Stratford E15, remote working and 'on site' in London, South East and occasionally nationally
  • Closing: 11:59pm, 28th Jul 2021 BST

Job Description

About this role

Dot Dot Dot is a social enterprise which allows people who do brilliant voluntary work to live in buildings that would otherwise be empty. We provide good, inexpensive housing to people who make a difference, we protect buildings for their owners, and we contribute to communities. Everyone wins.

We are looking for a hands-on, team-focused professional to coordinate our field team’s work across London, the South East and more widely. This role requires a multi-faceted approach to management and problem solving. An ideal candidate will be capable of organising and supporting a growing team of flexible workers, comfortable with getting their hands dirty with the occasional bit of field work, and excited about contributing creatively to the marketing of Dot Dot Dot’s available properties to potential guardians. A commitment to Dot Dot Dot’s core values is also essential.

In this role, you will have the opportunity to work with colleagues at all levels, and to combine hands-on fieldwork with supervisory work, planning and reporting. It’s a dynamic and interesting role that gives you face-to-face contact with colleagues and customers. As well as the opportunity to see your work make a tangible difference, you will benefit from a friendly work environment, a competitive salary and terms of employment which aim to support a good work-life balance.

Why is this role so important

Our field team is our operational frontline, delivering core services and liaising with our customers. The Field Team Supervisor (FTS) keeps the team functioning safely and effectively.

Our field team (affectionately known as the ‘Dot Dot Dot squad’) is a critical part of our operations. It consists of a dynamic group of flexible workers carrying out all of our core operations on the ground. By liaising directly with the Services Lead and other colleagues in the Services team, the FTS ensures that the field team is appropriately scheduled and briefed on a weekly basis, that tasks are completed and reported in line with our procedures, and that field team members have the support and information they need to carry out their work safely. This includes using our Fastfield system to allocate inspections and other field tasks.

You will develop a detailed knowledge of all field team activities, from property viewings and regular inspections to contractor access and guardian liaison. You will use this to keep procedures up-to-date, and to train and mentor field team members so that they can work effectively. By liaising with colleagues in both the Services and Marketing teams, you will have a good understanding of Dot Dot Dot’s priorities and needs, and will ensure that these are reflected in the scheduling, briefing and support offered to the field team.

The FTS also serves as the first point of contact for field team members in need of assistance in the field. You will use knowledge of our buildings, guardians, working practices and values to solve problems and offer advice. By guiding the field team appropriately, and by escalating issues to managers or other colleagues, you will ensure that field work is carried out effectively and safely.

About you

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

  • Proactive problem solver - the FTS should have excellent  organisation and problem solving skills. They act as the point of contact for the field team who face new places, people and problems every day - the ability to find practical solutions or provide reactive advice is critical. 

  • Friendly, professional, people-focused attitude - we offer a warm and courteous service to our guardians, and the FTS will need to exhibit and model this to colleagues and other stakeholders.

  • Ability to manage teams remotely -  the FTS will help to train, advise and support our field team in the office and remotely so that they are confident in their role.

  • Organised and with good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed and recorded.

  • Responsible and trustworthy - able to take responsibility for the safety/security of people and buildings and to give confidence to guardians and to clients. 

  • IT competent - able to use/learn a range of IT systems including Google suite, Salesforce or other databases and manage and manipulate data for reporting purposes.

  • Facilities management or property management experience or experience of managing a field team is desirable.

  • Experience of using Fastfield or other forms of field-team, despatch or work-scheduling software is desirable.

Please take a look at our website for further information about us and the role

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Wed 28th Jul 2021


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application