Role

We are looking for an experienced Operations Manager to increase our capacity to design and drive strategy for how ACCR organises and uses our knowledge systems and tools.  You will ensure our internal knowledge is organised effectively and oversee optimal staff usage of our systems and tools for data management, in a complementary role to our IT Manager and other Operations staff. This new position will also enhance the induction experience and ongoing learning of staff in collaboration with Team Leads, and work with the Chief Operations Officer to keep current the documentation of policies and procedures and increase the ease of staff knowing and following them. With ACCR operating largely as a virtual team, the role will play an important role in ensuring effective working relationships between staff across geographies, with seamless workflows and ready access to relevant information, all the while sustaining the values that make ACCR unique.  

You’ll love this job if:

• You love getting the best out of knowledge management tools and making it easy for others to use them well. You have worked out how others can participate in effective knowledge management without coming across as an ogre. 

• You communicate in a way that helps others to learn. You have a flair for documenting processes, writing user guides, tips and checklists, and you’d be confident to train others on them. You enjoy enabling the learning of others - from their first day on the job through all the changes that will come their way after that.

• You pick up new systems and technologies quickly and harness them towards strategic ends. You hold sight of the ultimate goal, creating efficiencies without leaving anyone behind. You think beyond the immediate context, creating long-term solutions with measurable benefits.

• You spot areas for improvement and have a fix for them - or you figure one out. You think beyond yourself - and make a fix that will be good for everyone. You have a good sense of when to make a call and when to consult. When you hear a policy has changed, you immediately think of all the little things that need to be updated as a result. You are obsessed with making things easy to use.

• You thrive working in a collaborative, experienced and dynamic team. Your experience and skills would expand our possibilities as part of our multidisciplinary whole.

Responsibilities

The role will include the following types of tasks:

• Leading the effective use of ACCR systems (particularly document management, CRM, project management) and enabling staff to maximise their potential.

• Overseeing the data quality of our knowledge systems to ensure information is accurate, complete, consistent and up to date. Facilitating the organisation and currency of knowledge.

• Managing the process for onboarding staff, including coordinating the roles of other staff and coaching new staff to use ACCR’s tools and systems effectively, providing ongoing training and coaching of existing staff on tools, systems and implementation of policies.

• Working with other staff to document procedures, updating policies. 

• Possibly managing a staff member.

• Generally improving operational management systems, processes and practices. 

Criteria

We’re looking for someone with these types of skills and experience in the following areas:

• Operations management experience, particularly in relation to knowledge and systems management.

• Experience in enabling team learning and development, ideally in a virtual team context.

• Experience with a CRM, ideally with Salesforce.

• Project management experience, including using project management tools, such as ClickUp would be an advantage, as would experience supporting users through a change of systems (e.g. Google Workspace -> Microsoft) or overseeing the usage of an intranet or other mechanisms for communicating within an organisation. 

• Exceptional organisational and planning skills, strong attention to detail, capacity to learn quickly, work nimbly and responsively.

• Capable of appreciating compliance parameters and applying them in a user-friendly way.

• Great interpersonal skills and ability to work closely with colleagues to develop and implement organisation-wide solutions. Ability to oversee the work of others.

• Alignment to ACCR’s mission and values, with a desire to make a real difference to global emissions.

If you don’t meet every point above, please still apply if you can see your skills well used in this role. 

Accountable to:

Chief Operations Officer

Key Relationships:

IT Manager, Operations Manager/EA

Background

ACCR is a non-profit shareholder advocacy and research organisation founded in 2012. We use shareholder strategy to enable investors to escalate engagements with heavy-emitting companies in their portfolios, and provide research and analysis for institutional capital seeking long term value in a zero-emissions economy. Thanks to a heightened awareness of the importance of our work, and the urgency of the issues - like climate change - that we work on, we are growing rapidly. More information about our latest work can be found in our FY23 Annual Review.

ACCR has a dynamic team of over 30 driven and experienced staff, mostly based in Australia, working globally. Our growing team has a wide range of relevant expertise - climate science, communications, engineering, law, equities analysis, finance, investor relations, IT and more. Due to our high levels of staff satisfaction and engagement, ACCR won one of Voice Project’s Best Workplace Awards for 2021.

What we offer:  

• We enjoy flexible work hours and supportive home-based working for those who want it. 

• Personal leave is double the statutory requirement, plus additional paid leave from Christmas to New Year. Option to purchase additional leave.

• We value peer learning and each of us has a professional development budget. 

• Our Employee Assistance Program also includes our employees’ households. 

• ACCR offices are accessible and further detail can be provided.

Application Guidelines

• We use Applied as our recruitment platform, helping us reduce the risk of unconscious bias in our hiring process.

• The application will require answering 3 short questions so give yourself time to complete it. Once started, you can save and return to your application before submitting.

For example;

Imagine you are successful in being employed for this role. You start in the role and discover that about ⅓ of staff are occasionally using ACCR’s CRM (a key tool for tracking org wide contacts) and only a couple of staff log into it regularly. How do you respond? What else do you need to know to help you respond well?

[Word Limit is 250 words]

• Please note, for this role, ACCR is only able to employ those who have the pre-existing legal right to work in Australia.

• We value diversity, equity and inclusion in our workplace. ACCR encourages applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex and genders.

• ACCR is committed to improving accessibility to enable the full participation of a diverse workforce. If there are any alterations to this recruitment process that would assist you in applying, please let us know.