Come along and meet us at our virtual recruitment event 25th April. It’s a great chance to connect, meet and potentially get hired.

Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives.  

Find out more about what it's like to work in a digital, data and technology role at DLUHC including our culture, ways of working, career progression and staff benefits. You can also read the DLUHC Digital blog to learn about the work we're doing. 

We’ll be hiring a number User Researchers at a mid & senior level to join a range of teams/divisions at DLUHC.

Contract Duration: Up to 23 months (contract duration may differ for existing Civil Servants)

What you’ll do as a User Researcher

• plan, design and prepare a range of user research activities to support the design, development, and continuous improvement of the service

• conduct usability testing with a wide range of users including users with accessibility requirements

• analyse research data and identify actionable findings and outcomes which you’ll communicate with the digital and policy people you work with

• communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show and tells, designing and maintaining research outputs and creating formal reports.

• delivery your research information through a combination of presentations at show and tells, stand-ups and wider team meetings, designing and maintaining research outputs on the team wall and creating formal reports

• establish collaborative working practices with content designers, product managers and developers, turning your user research findings into stories and actions that lead to valuable service improvements and solutions

• build user-centred practices in new teams

• align user research activities with wider plans to inform a service proposition 

What we’re looking for

• experience and understanding of a range of user research methods, when to use those methods and how to apply them correctly

• experience and understanding of a range of user centred service design and delivery practices

• Knowledge of a range of user research methods, techniques for analysis of research data, synthesis of findings and presentation of clear findings that are usable

• knowledge of a range of user research methods, techniques for analysis of research data, synthesis of findings and presentation of clear findings that are usable

• experience of working with colleagues to plan and do continuous user research in a multidisciplinary team 

• experience planning and doing continuous user research in a multidisciplinary team will be essential, as will the experience of involving your team in research activities, analysis, and synthesis