Social Prescribing Link Worker

Social prescribing empowers people to take control of their health and wellbeing through referral to non-medical ‘link workers’ who give time, focus on ‘what matters to me’ and take a holistic approach, connecting people to community groups and statutory services for practical and emotional support.

To provide personalised support through a tailored action plan to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes; strengthen personal resilience and reduce health inequalities by addressing the wider determinants of health; responsible for a caseload of clients; work with other services and agencies to ensure the individuals get any extra support they require to achieve their goals.

SOCIAL PRESCRIBING LINK WORKER ROLE: Person Specification

Essential Criteria 

Skills, Knowledge and Experience

1 - Experience of working directly in community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).  

2 - Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way; inspiring trust and confidence, motivating change. 

3 - Ability to respect and value individual lifestyles, backgrounds and cultures.  Understanding of and commitment to the aims, principles and values of the Citizens Advice service and commitment to equality, diversity and inclusion.

4 - Understanding of the wider determinants of health and commitment to reducing health inequalities, proactively working to reach people from diverse communities 

5 - Ability to identify risk and assess/manage risk when working with individuals.  Confident and comfortable with difficult situations 

6 - Can demonstrate personal accountability, emotional resilience and ability to work well under pressure; organising, planning and prioritising on own initiative. 

7 - Delivering results – ability to achieve the outcomes and outputs for the project. 

8 - Knowledge of IT systems including ability to use word processing skills, email, virtual meeting platforms, and the internet to create simple plans and reports 

9 - Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety 

Desirable 

10 - Training in motivational coaching, goal setting and interviewing or equivalent experience

Interview date: Wednesday 27th August

Interview location: In person, Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.

At Citizens Advice Wirral we seek to embrace emerging technologies and understand that Artificial Intelligence (AI) is increasingly part of everyday life. When we are recruiting, we use situational questions to assess a person's suitability for the role and so it's really important that we hear from the person themselves. With this in mind we screen responses to detect the presence of AI and where high levels of AI are detected we then downgrade the score. We therefore strongly encourage applicants to avoid the use of AI, or to use minimal AI input to avoid a detrimental effect on the shortlisting process. Please note that our screening tool will assess responses as 100% AI where an answer is written and then submitted to an AI tool for improvement.