IT Support and System Administrator

The Sunrise Project

Location Remote; U.S., East Coast time zone
Salary $81,679–103,308 USD depending on experience and ability to take on responsibilities
Team Operations
  • Closing: 11:59pm, 5th Mar 2023 EST

Job Description

Hours: 40 hpw, flexible working hours

Reports to: IT Specialist, Australia

About Us

Driven by a passion to solve the climate crisis, The Sunrise Project is a team of experienced change-makers, researchers and communications professionals with a mission to scale social movements to drive the global transition beyond fossil fuels. With programs and staff in Australia, and affiliated programs and staff in Europe and North America, we have developed a unique model of grant making and campaigning that supports networks of organizations to drive powerful change towards our mission.

We have a dynamic and nimble organizational culture. We’re serious about supporting our people to thrive as we tackle the urgent climate challenge.

We believe that a diversity of experiences and perspectives will help us build stronger
strategies, teams and movements. We strongly encourage First Nations people, people of color, people living outside of cities, and people living with a disability to apply. We are continually working on becoming a better workplace for everyone. You can read our commitment to this work here.

About The Role

The role guides, educates and empowers Sunrise staff to support their IT needs. This broad role requires high-level competence and experience in administering and supporting software as a service (SaaS) products, security, privacy, and support tools including device management.
The role offers opportunities for growth by working on bespoke projects and exploring innovative ideas and new tech solutions to help build a smart and efficient working environment.

Our IT environment is designed to be readily available from any location using Apple hardware, JAMF device management and SaaS tools to support our teams to work effectively and securely to achieve the Sunrise mission.

About You

First and foremost, you are a great communicator and you get a serious buzz out of enabling people to optimize their use of IT systems. You enjoy onboarding new employees and maintaining the day-to-day technical needs of staff all around the world. You get the best out of IT services and proactively identify ways to streamline our work and improve the security and resilience of our IT environment. You have experience in system administration and configuration. You are a quick thinker and problem solver who is super-organized and passionate about tech and supporting people tasked with a critical mission to take action on climate change.

Key Responsibilities

● Acts as the primary contact point in the US\EU for IT needs and support, and coordinates advice back to the team on technical support matters.

● Oversees the IT provisioning and onboarding/offboarding (end user accounts and
hardware) and technical support needs in the US & European time zones.

● Performs Apple Mac deployments, diagnostics, maintenance/repairs and supports escalation of repairs to Apple.

● Administers IT SaaS solutions to ensure security, policy compliance and license usage; promotes and supports solutions and escalates issues externally to SaaS vendors.

● Administers JAMF Pro/Protect/Connect and Google Workspace device management including the monitoring, configuration and maintenance of software distribution, workstation deployment, policies and reporting features using JAMF tools, scripts and add on solutions.

● Works with the IT team to provide input into the IT strategy and policies, and support
initiatives and assigned projects.

● Designs & presents training materials and delivers training sessions and creates reference
material for staff.

● Aligns own work and OKRs with Sunrise’s mission and values.

Required skills and experience

● Experience in a similar or related role including unpaid, grassroots or lived experience including demonstrated technical competence in the system administration of:

  • Apple hardware and operating system

  • Device management tools Jamf Pro/Connect/Protect and Google mobile device
    management etc) including policy configuration, security management and

  • A range of tools including, Google Workspace, Asana, Slack, or similar.

● Solid understanding of technical system security requirements and assessments, incident response requirements , compliance monitoring and adherence.

● Well-developed communication, interpersonal and user training skills, with a proactive approach to customer service.

● Comfortable working independently with a variety of solutions in a global IT ecosystem and ability to self-manage deadlines with competing priorities.

● Proven analytical skills with the ability to diagnose issues, resolve problems & automate
solutions to improve outcomes and the technical user experience.

● A passion for supporting action on climate change and a commitment to justice, equity,
diversity and inclusion.


● A growth mindset and alignment with the agile manifesto.

● Documentation skills (e.g. user guides, short training videos, presentations)

● Ability to create scripts in Bash, Perl or other language

● Understanding of the security, privacy and compliance requirements of technical solutions delivered in the not for profit space

Job requirements

You must have full legal authorization to work in the United States. The Sunrise Project cannot sponsor applicants for employment visas.

● Availability to work within European, East coast US time zones.

● Flexibility to connect across Australian time zones in evenings as needed
(e.g. for weekly meetings, leave back up etc)

● Employment background checks are required.

● COVID-19 vaccinations in accordance with local legislation and/or Sunrise

● Domestic/international travel with advanced notice

How Sunrise supports its staff

The Sunrise Project U.S. is committed to creating a workplace that supports our staff to do their best work and develop professionally. We have the following in place to help us achieve that:

● 401(k) & employer match

● 100% employer paid health, vision and dental coverage

● Five weeks of vacation leave

● Birthday leave (if it’s your birthday, you get a day off)

● Cultural & solidarity leave

● Gifted leave (over Christmas and New Year)

● 12 weeks parental leave after 12 months of service

● Employee Assistance Program

● Flexible work policy, including hybrid remote home/office

● Laptop (Mac) and accessories

● Commitment to supporting your professional development (up to $2000
per annum)

● Coaching and management support with regular 1:1 meetings

● Performance reviews and feedback to support you and the team to
reflect and grow

● A co-developed initial 3 month work plan to ensure you have clarity on your role and responsibilities

How to apply for this job

We recognize that racism, sexism, ableism, homophobia, classism and other forms of discrimination creates structural barriers that impact opportunities to formal education and experience. When assessing candidates we look at more than the jobs you've been paid to do but the range of ways you've picked up skills and knowledge throughout your life. This is why we assess candidates on how well they respond to application questions and don’t require a cover letter.

The application window will close on 5 March 2023. Applications may close early due to high volume.

Removing bias from the hiring process

Applications closed Mon 6th Mar 2023


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 6th Mar 2023