Duration:                 Permanent

Salary:                       £26,000 per annum

Hours:                        35 hours per week

Disclosure Level:     Basic

Reports to:              Programme Director

Location:                  Time split between office and home. We are based at 1 Westfield Avenue, London E20 1HZ

At the UK Committee for UNICEF (UNICEF UK), we pull together to achieve the best possible results for children in danger around the world.  We believe in an inclusive workplace and in the power of fulfilled colleagues who share the same values and goals, enjoy their work and are motivated to do their utmost for children. 

Our work is guided by the UN Convention of the Rights of the Child (UNCRC) and the Sustainable Development Goals (SDGs), which recognise the universality of children’s rights.

ABOUT THE TEAM

The Child Friendly Cities & Communities (CFC) team works with councils to put children’s rights into practice. The CFC programme aims to create cities and communities in the UK where all children – whether they are living in care, using a children’s centre, or simply visiting their local library – have a meaningful say in, and truly benefit from, the local decisions, services and spaces that shape their lives.

ABOUT THE ROLE

As Programme Support Officer you will provide business and administrative support across the Child Friendly Cities & Communities team.  You have experience of coordination, business support or administration roles, and can manage a busy workload and competing priorities, adapting quickly and confidently to change. You understand the importance of timely communication and information sharing across a small team. You have excellent verbal and written communication skills and show outstanding initiative and attention to detail. You are ready to develop new skills, including in communications, and are eager to develop your knowledge about issues relating to children and young people in the UK.

What we will expect you to achieve

Programme support (30%)

·     Support Programme Director and Programme Managers with operational management of the programme

·     Coordinate and support the preparation, delivery and evaluation of training, workshops and events. This includes preparing training resources and liaising with local authorities and other external partners to ensure sessions are delivered successfully

·     Manage ad hoc projects including planning, activity tracking and reporting

·     Support Programme Director with identification, engagement and coordination of the Recognition Committee, liaising with members and coordinating meetings

·     Undertake desk research to support training content and programme development, providing the team with written or presented briefings

Team coordination and administration (30%)

·       Assist Programme Director with diary management and coordination

·       Occasionally coordinate and organise travel (incl. overseas), schedules and accommodation for team and volunteers

·       Assist team with meeting coordination and planning, including arranging agendas, booking venues and taking minutes, ensuring actions are captured and communicated promptly

·       Manage internal and external enquiries via phone or email, ensuring responses are agreed and communicated in a timely manner, potentially including sensitive disclosures

Finance and reporting (20%)

• Support Programme Director with tracking and reporting on KPIs

• Support Programme Director with tracking, managing, reconciling and reporting on income and expenditure

• Raise CFC invoices, liaising with Finance team and external partners to ensure timely payment and recording of income

• Liaise with external partners and Finance and Legal teams to process contracts

• Track and process team expenses, liaising with team members and Finance team to ensure timely payment and recording

• Support Programme Director with sourcing and collating information pertinent to funding

• Work with Programme Managers to ensure programme tracking, management and reporting systems (e.g. SRM, Asana) are kept up to date.

Communications (20%)

• Support the team’s Communications Specialist with monthly reporting on web analytics and driving traffic to the CFC website

• Support the Communications Specialist in a monthly review of team meeting notes to identify and log case studies

• Work with the Communications Specialist to establish a social media presence for the programme and monitor engagement and trends

• Support Communications Specialist in delivery of monthly newsletter and marketing assets

• Support Communications Specialist in monthly review of team meeting notes to identify and log potential case studies and other communications output

• Support Communication Specialist with monthly reporting on web and newsletter analytics

BEHAVIOURS, EXPERIENCE AND SKILLS

Effective Behaviours

Supporter driven and mission aligned 

• Is committed to children and their rights and motivated to work towards creating a better world for every child.   

• Understand motivations of supporters, with an ability to ensure these are incorporated into every supporter engagement 

Information and data

• Manage the team’s data via the organisation’s Supporter Relationship Management (SRM) system, and work with internal SRM team to continuously improve system

·       Understand and work with data legislation e.g. GDPR and ensure team’s practices are compliant

Collaboration

·       Contribute ideas within the team and work together with team members to produce quality results

Communication

·       Demonstrate strong interpersonal communication skills and good listening skills, seeking clarification when needed

·       Ability to communicate clearly in both writing and speech, with excellent attention to detail

·       Takes a proactive approach to identifying potential communications needs or opportunities, with a willingness to develop in this area

Efficiency and Effectiveness

• Manage multiple priorities to ensure that objectives are achieved, and deadlines met.

• Ability to work to agreed timelines and deadlines

• Systematically plan projects to maximise performance

·       Suggest simplifications to overly complex ways of working to improve results

Positive Relationships

·       Establish strong relationships within the team to ensure effective team support coordination

·       Be a pivotal, informed and responsive point of contact within the team for internal and external colleagues

Relevant experience

·       Providing business or administrative support and coordination in a similar role in the charity or public sector including financial administration

·       Experience of working with recording and reporting systems eg SRM or CRM software

Specific knowledge and skills

• Excellent coordination and administration skills

·       Desk research – searching and sifting information and presenting this in a written or verbal briefing

·       Good competency with Excel and other task management software

·       Some knowledge of the UK children’s sector