Reports to: Senior Marketing Manager

Works closely with: Marketing and Press Manager, Digital Marketing Manager, Customer Relations and Ticketing Manager

The Marketing Department           

The Philharmonia's busy Marketing team is responsible for communicating the Orchestra’s programme to an international audience. At the core of the Department’s work is the creation and delivery of marketing and communications campaigns for the Orchestra’s UK residencies: over 30 concerts a season at the Southbank Centre’s Royal Festival Hall, and concert series in Leicester, Bedford, Canterbury, Basingstoke and at the Three Choirs Festival. The team also manages the Orchestra’s press and publicity, website, brand and social media; produces concert programmes; promotes the Philharmonia’s recording releases on Signum Records; and is closely involved in the Philharmonia’s award-winning audience development projects.

Role Objective

To provide vital support to the Marketing Managers in delivering marketing campaigns and audience development projects across the Philharmonia Orchestra’s programme.

Role and responsibilities

Marketing campaigns:

• To work with the Marketing Managers to support series and concert-by-concert marketing campaigns 

• To work with the Marketing Managers on brochure production, direct mail and distribution, copywriting and email marketing, and sourcing artist and promotional images 

• With the Marketing Managers, to liaise with the Southbank Centre's marketing team to ensure accuracy and maximise coverage for Philharmonia Orchestra concerts within our residency venues’ websites, audience communications, marketing materials and on-site 

• To work with the Marketing Managers on the implementation of the Philharmonia’s offline advertising strategy 

• To lead on the marketing of the free Philharmonia Chamber Players series

UK and international programme:

• To work with the Marketing and Press Manager to supply promotional materials to promoters for the Philharmonia’s UK and international programme

• To compile and distribute weekly sales reports

• To support the Marketing and Press Manager, as required, on the marketing for audience development initiatives throughout the UK

Digital:

• To work with the Data and Insights Marketing Manager on the content management of the Philharmonia website, taking responsibility for updating time-sensitive sections, including but not limited to the homepage, concert pages, news and blog

• To work with the Marketing and Press Manager to develop social media audiences and engagement for the Orchestra, and keep abreast of the latest developments in social media

Concert programmes:

• To support the production of concert programmes for the Philharmonia’s London, Bedford and Leicester Seasons, including compiling materials, proof reading, circulating proofs and collating corrections

• To compile and send programme materials to venue teams in Canterbury and Basingstoke

• To lead on the creation of event freesheets for concerts and free performances

Other:

• To provide administrative support for the marketing team, including compiling and circulating press reviews, archiving materials, keeping records of programmes sold/distributed and numbers of people at unticketed events 

• To support the Box Office Manager taking bookings over the phone for London and Bedford Season concerts

• To attend concerts in London and across the UK on a rota basis, undertaking public-facing roles including at the box office, at Southbank Centre’s welcome hub, or hosting groups of audience members as part of audience development initiatives

• To assist with the implementation of the Philharmonia Orchestra’s Cultural Diversity and Arts and Disability initiatives, seeking opportunities for involving people from protected characteristic groups wherever possible 

• To ensure that day to day activities embrace environmental sustainability and wherever possible make choices that reduce the Philharmonia’s impact on the environment by minimising waste, maximising recycling, saving energy and reducing the Marketing Department’s carbon footprint 

• To undertake such other duties as may reasonably be required

Person Specification:

• A strong interest in marketing and classical music

• A proven ability to write creative targeted sales copy for online and offline use

• Outstanding attention to detail

• An eye for design and willingness to learn to use design software packages

• Exceptional customer service skills

• Ability to work efficiently within a busy environment, managing multiple tasks and deadlines

• Willingness to travel within the UK as required

• Flexible approach, and willingness to work at concerts and events during evenings and weekends

Additional information

• Hours: 9.30 – 17.30, Monday – Friday (35 hours per week) plus evening and weekend work as required

• Location: hours can be split between the office at 6 Chancel Street, London SE1 0UX, and working from home, at the discretion of your Head of Department

• Annual leave: 33 days per annum, including public and bank holidays

• Pension: you will automatically be enrolled into our pension scheme (subject to the provisions of auto-enrolment legislation) upon completion of a 3-month qualifying period, into which the Philharmonia will pay 6% of salary

• Other benefits: access to an interest-free season ticket loan, Cycle to Work scheme and free tickets to the Philharmonia’s London season concerts

• Interviews will be held on Tuesday 10 August

The Philharmonia Orchestra is committed to equal opportunities. We are working to achieve diversity and welcome applications from all sections of the community. We particularly welcome applications from individuals from communities, backgrounds, and protected characteristics currently under-represented in professional UK orchestras.

The Philharmonia is a Disability Confident Employer, a Real Living Wage Employer, and registered with the Fundraising Regulator.