About the Role

Blackbird is looking for a motivated and proactive IT Analyst to join our IT team. This is a great chance to use your tech skills to make things run smoothly and provide excellent support to everyone at Blackbird, from our team to the founders we back, and the wider community we're part of.

You'll play a key role in keeping our IT systems in top shape, making workflows better, and ensuring everything is reliable, secure, and working as it should. You'll use your analytical skills to spot areas where we can improve and put solutions in place. We want someone who embodies our values of Never Settle and All in Together, and who's keen to keep improving how we do things, with a focus on being helpful and thoughtful in all your interactions.

Here's a glimpse of what you'll achieve:

• Be the first point of contact for the IT help desk, providing friendly and effective support to staff across our Sydney, Melbourne, and Auckland offices, as well as our remote staff, ensuring everyone has the tools and support they need.

• Monitor our main IT systems (Google Workspace, Zoom, Slack, MacOS, etc.) and keep them running smoothly, providing great support to our team.

• Find manual, repetitive IT and operational tasks and come up with solutions to make things more efficient and reduce errors, freeing up time for the team to focus on what really matters.

• Use best practice techniques in your daily IT operations, and maintain effective operational and security measures that protect our Blackbirds, our founders, and our investors.

Position Requirements

We know that candidates, especially women and people from underrepresented backgrounds, often hesitate to apply unless they meet 100% of the qualifications. If this role excites you and you meet most of the requirements, we encourage you to apply. We value potential and are committed to supporting growth in this role.

• Strong Technical Skills: Hands-on experience in managing and troubleshooting modern IT infrastructure and systems, including proficiency with platforms like Google Workspace, Zoom, Slack, and MacOS. Familiarity with scripting languages (e.g., Python, PowerShell) and automation tools is desirable.

• Operational Focus: A passion for finding ways to improve how things work and a proven ability to put effective solutions in place.

• Problem-Solving Skills: A natural aptitude for analysing problems, identifying patterns, and developing creative solutions.

• Teamwork and Communication: Excellent teamwork skills and the ability to explain technical information clearly and concisely to both technical and non-technical audiences. A helpful and thoughtful approach to supporting colleagues, founders, and community members is essential.

• Ownership: A high degree of ownership and the ability to take responsibility for goals and outcomes. A proactive approach to identifying and addressing challenges is crucial.

• Low Ego: A humble approach to your work, with a willingness to take on any task, big or small, and a focus on contributing to the team's success.

This role requires full time, legal work rights in Australia and is based in Sydney with the flexibility to work from home.

If you're a technically skilled and driven person with a passion for improving IT operations, we encourage you to apply and help us build a leading IT function at Blackbird, enabling us to better serve our founders and our community.

We believe that building a diverse and inclusive team is critical to Blackbird’s success. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We use Applied to ensure every applicant gets an equal chance of success.

We offer:

• Flexible working: Whether it’s working from home, leaving early to pick up the kids or fitting in your favorite exercise class. We encourage you to explore when you're most productive and work in that style.

• Generous parental leave: We know family comes first, and we are proud to offer 20 weeks of parental leave for all parents (an additional 4 weeks for the birth parent), with no minimum tenure. In addition, we offer IVF, adoption and surrogacy leave. We also continue to pay superannuation and vest carried interest for up to 12 months of parental leave, and offer a supportive return-to-work policy to help with the ramp back.

• Learning & Development Budget: Our team is hungry to continuously learn and you’ll receive a budget to spend on books, conferences, training, coaching and courses relating to your profession.

• Wellbeing: We think in decades not days. To support our Blackbirds over the long haul we offer a range of holistic wellbeing benefits including a monthly healthy living allowance, 24/7 access to wellbeing support, a home office allowance, personal kit-kat days, and more!

• Unplugged weekends: We work hard without letting work get in the way of life. We’ve implemented no Slack or emails on weekends, so you can switch off and enjoy yourself.

• Connection: While being big fans of a fully distributed workforce, we value our vibe and time to connect online and IRL through team and company offsites, monthly social activities, weekly lunches and our many social clubs (#fun-manis, #fun-fantasybookclub, #bb-craft just to name a few!).

Blackbird is a Pledge 1% member —  we pledge 1% of our time, equity and profits to help not-for-profit causes in our community. Through Pledge 1%, we established the Blackbird Foundation to supercharge the creative capabilities of young people.

We are also very proud to have won the 2023 AFR Best Place to Work award in three categories including Overall winner. In 2022, we became certified as one of Australia’s Great Places to Work.

Blackbird is Australia's biggest venture capital fund whose mission is to supercharge Australia and New Zealand’s most ambitious founders. We do this by raising venture capital funds, investing into the best startup companies and helping them succeed. Our portfolio is worth over $7B, and includes more than 130 companies across Australia and New Zealand, from Canva and CultureAmp to rising stars like Halter, Partly, Carepatron, Gilmour Space, Eucalyptus, Fleet and Tracksuit.

We are inspired by investment firms such as Berkshire Hathaway and Bridgewater Associates. Like the companies we back, we want to build a business that lasts for decades and produces excellent returns for our investors. Most of all, we want to support our region’s most talented founders build category-defining technology companies.

We’ve written a lot about what we love at Blackbird, so check out our blog if you want some more information about us. In particular, you should read about our mission and values, our Blackbird’s Operating Principles (BOPs) and what we look for in founders.