Program Support Officer

Program Support Officer, CODE Program

(Based in Sydney, Australia)

Full-time: 38 hours per week

Contract: 12 months

Location: Sydney CBD, Australia

Who is the Behavioural Insights Team?

The Behavioural Insights Team (BIT) was established in 2010 to apply insights from the behavioral sciences to public policy in the UK. In 2014, BIT became a social purpose company and has grown quickly to meet the high levels of demand for our work both in the UK and overseas. The Australian office was set up in 2015.

We have a collegial and non-hierarchical office culture. All our staff believe passionately in our company values: always prioritising social impact; empiricism and humility; fresh thinking, collaboration; and public service. We expect professional excellence in a work environment that is fast-paced, exciting and friendly.

Supporting Young People to Use Technology Ethically

The Australian office of the Behavioural Insights Team has partnered with the Vincent Fairfax Family Foundation and is assembling a consortium to design and deliver a program of work that will help young teenagers use communications technology ethically. The Code for Online Decisions and Ethics (CODE) Program will focus on empowering teenagers with the knowledge and capacity to take positive action online. Our partners include frontline organisations working with young people, research and expert advisors, and an independent evaluator. This is an opportunity to deliver long-term benefits to teenagers and the wider Australian community in an under-examined arena.

Over the course of this program, we will explore the challenges faced by teenagers, parents, and educators, and identify and draw on what works in existing policies and programs. We will then bring together young people and experts from diverse fields to co-design solutions that will change behaviour, and test them in the real world. Finally, we will complete a robust evaluation of solutions to further teenagers’ ethical development and support them to make responsible decisions online, as well as to inform technology improvement and policy design in the long run.

Overview of the role

We are seeking a bright and enthusiastic Program Support Officer to support the administration of CODE. You will report to the Program Director, playing a key support role. You will be a go-to person across a number of areas, undertaking administrative and project related work to assist in the achievement of project deliverables.

The program is being carried out in partnership with the Vincent Fairfax Family Foundation in NSW and you will work closely with this organisation, as well as a wide range of other stakeholders.

You will support the management of the end-to-end program of work. This will involve helping to track program deliverables and budget, assisting with the organisation of events (including a youth panel), developing and maintaining strong relationships with consortium partners and other key personnel, and providing secretariat support to the Program Executive Group.

You will be part of a small team working in a dynamic environment where your strong communication and organisational will be vital in making the program a success.

Role includes (but not limited to):
  • Supporting the implementation of processes, systems and materials required to support the program
  • Monitoring, tracking and reporting on the status of program deliverables
  • Assisting to track the program’s budget, and contributing to budget building for funding of future phases of the program
  • Providing assistance with events and communications, including helping to set up a website, and to organise a partner recruitment event and youth panel
  • Developing and maintaining effective working relationships and communications with consortium partners and other key stakeholders
  • Assisting with the preparation of reports and presentations
  • Providing secretariat support to the Program Executive Group.
Experience required
  • Project/program support experience, with demonstrated ability to plan and prioritise work to meet deadlines
  • Excellent organisational skills, attention to detail, and ability to manage your workload proactively
  • Good analytical and problem solving skills with a high degree of initiative and flexibility
  • Enthusiasm and strong communication skills to engage with, facilitate and collaborate with a variety of people and job functions
  • A positive and energetic team player, with flexibility to work within a small team and changing circumstances
  • Experience and/or an interest in working with young people and/or online environments will be considered favourably.

The final salary will take your skills and experience into account but will be within the range of $60,000-$80,000 per annum. You will also be offered super as well as benefits.

The recruitment process

We will ask five short questions in this application to assess your strengths and fit for the role. Successful candidates will then be invited to complete participate in an interview process which may involve a practical task.


Please contact Alexandra Hallen via email at

Role posted - 2017-04-10T21:47:40Z 10:47pm, 10th Apr 2017 BST