Operations Manager, BIT Asia-Pacific

(Based in Sydney, Australia)

Full-time: 38 hours per week

Contract: Permanent

Location: Sydney CBD, Australia

Who is the Behavioural Insights Team?

BIT was established in 2010 to apply insights from the behavioral sciences to public policy in the UK. In 2014, BIT became a social purpose company and has grown quickly to meet the high levels of demand for our work both in the UK and overseas. The Australian office was set up in 2015, the Singapore office opened in mid-2016, and we have also recently started working in New Zealand.

We have a collegial and non-hierarchical office culture. All our staff believe passionately in our company values: always prioritising social impact; empiricism and humility; fresh thinking, collaboration; and public service. We expect professional excellence in a work environment that is fast-paced, exciting and friendly.

Role and Responsibilities

The Operations Manager plays a pivotal role in ensuring the successful and smooth running of the BIT Asia-Pacific. As well as managing business critical functions, you will take an entrepreneurial approach to improving operations and defining strategy. Key responsibilities will include:

Business and financial planning

• Strategic planning and budget development

• Tracking the project pipeline, and managing project setup

• Monitoring project resource plans and expenditure

• Tracking the budget and cash flow

Operational processes and continuous improvement

• Development and implementation of new processes and procedures

• Leading system setup and implementation, including a new CRM system

• Driving adoption of a continuous improvement approach to operations

• Providing oversight of the HR and financial functions

Legal support

• Managing the contracting process, drawing on external and in-house legal support as required;

• Working closely with the organisation’s legal counsel to ensure that the Asia-Pacific offices can perform quasi-legal work independently;

• Managing necessary office insurances and supplier contracts (with support from in-house legal support).

The Candidate

This position would be suitable for an experienced operations or business manager. Candidates with a consultancy background and/or experience in helping small business or start-ups grow their operations will be highly regarded.

Essential

We are looking for someone who is flexible, self-starting and willing to work across a range of areas. You will need:

• A thorough understanding of business processes and operational functions

• Strong communication and strong interpersonal skills

• Excellent judgement and decision making

• Good attention to detail and accuracy

• A strong commitment to continuous improvement

• A proven track record of setting up and implementing new systems and processes.

Reward

You will be offered a competitive salary + super, as well as benefits. Final salary will take your skills and experience into account.

The recruitment process

We will ask five short questions in this application to assess your strengths and fit for the role. Successful candidates will then be invited to complete a practical task, followed by an interview process. This will involve meeting staff from across the Asia-Pacific region as well as our UK head office.

Questions

Please contact Alexandra Hallen via email at alexandra.hallen@bi.team