Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-production partners and other organisations to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

The stigma associated with needing financial support and our social security system presents a major barrier to our vision of financial security for everyone in the UK.

We are looking for a passionate and strategic campaigner, change-maker or systems change practitioner to be our new Social Change Manager, leading our ambitious, cross-organisational Stigma Programme. This programme brings together multiple strands of work – from policy change and partnerships to narrative change and storytelling.

The post-holder will lead on engaging and mobilising private, public and third sector stakeholders to reduce stigma. With understanding of systems thinking and/or narrative change, the Social Manager will be able to coordinate complex, multi-stakeholder workstreams while keeping a focus on long-term impact.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Please read the Social Change Manager job pack for further information.

Job Description

Job Title: Social Change Manager

Department: Policy & Influencing, Income & External Affairs

Reports to: Head of Policy & Influencing

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking

Type of role: Full-time, Permanent

Purpose of the Role:           

Leading our ambitious, cross-organisational Stigma Programme, which brings together multiple strands of work – from policy change and partnerships to narrative change and storytelling. Engage private, public and third sector stakeholders and mobilise them to reduce stigma.

Key Responsibilities and Accountabilities: 

Developing long-term strategies to reduce stigma through systemic and narrative change

• Manage and deliver the cross-organisational Stigma Programme, using strong project and people management to convene project leads and workstreams across the organisation.

• Manage our Reducing Stigma Strategy Group, which steers the Programme’s strategy, made up of senior Turn2us leaders and our co-production partners.

• Working closely with the Head of Policy & Influencing, develop and continually refine strategies for reducing stigma and narrative change.

• Support and enable co-production partners to contribute to and steer change-making. 

• With the support of the Insight & Impact team, track the performance of our movement building and strategies, and generate insights to refine and improve effectiveness.

Engaging, influencing and mobilising third, public and private sector stakeholders to collaborate for change.

• Identify, establish and maintain productive relationships with relevant stakeholders from the third, public and private sectors – building an alliance.

• Represent Turn2us and our change-making work to external partners and grant-makers, through events, presentations and relationships.

• Create persuasive and influential outputs for a range of audiences.

Being our in-house expert on systemic and narrative change, maintaining knowledge of the latest initiatives, insights and projects from our sector and beyond.

• Build and maintain relationships with systems change and narrative change practitioners, maintaining up-to-date knowledge on the latest relevant social change research and practice.

• Support Turn2us teams to identify opportunities to integrate narrative change and stigma reduction into projects, programmes and partnerships.

• Oversee the commissioning of research.

Line managing our Senior Stakeholder Officer

• Provide line management and support for the professional development of the Senior Stakeholder Officer, ensuring they thrive in their role and have opportunities to develop their skills and career.

• Provide support to ensure Turn2us’s stakeholder engagement is strategic, coordinated and aligned with our wider organisational objectives.

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity. This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

Person Specification

Experience:

• Proven change-maker, with experience of developing effective influencing strategies, using a range of engagement techniques.

• Experience of leading complex projects, programmes or campaigns involving outputs from across multiple teams.

• Experience of successful collaborations - engaging, influencing and mobilising senior external stakeholders, ideally including corporate partners. 

• Experience of co-production, or involving people who are affected by an issue, in change-making activity.

Skills:

• Excellent project management skills, with the ability to effectively communicate with and coordinate colleagues to keep projects on track.

• Strong facilitation and convening skills, particularly being able to adapt to diverse backgrounds, expertise and seniority.

• Outstanding written and verbal communication skills, being able to influence public, corporate and political audiences.

Knowledge:

• Some understanding of the charity sector, policies relating to financial insecurity and the political context.

• Familiar with multiple approaches and theories for influencing and change-making.

Desirable:

• Experience of line management and supporting staff with personal development.

• Understanding of or experience of the practices and strategies for systems change or narrative change, for example systems thinking and mapping, influencing public attitudes and storytelling. 

• Lived experience of financial insecurity.

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are interested in applications from people from varied backgrounds.

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