Turn2us is a national charity tackling the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

The Project Support Officer role is multifaceted, involving assistance with a variety of projects, including chatbot and e-learning development and maintenance. This will include overseeing the storage and availability of project schedules, workflows and other team documentation to ensure the smooth running of team products, programmes and activities. The role also includes administrative tasks such as data recording, diary and email management, research duties and providing broader project support as needed. It will also involve cross-department working.

The ideal candidate will have strong IT skills and experience using databases. They will also have exceptional organisational skills and a familiarity with digital information delivery channels. They should have a good understanding of basic project management and effective information and documentation management. It is essential that the candidate has excellent written and verbal communication skills, along with the ability to draft routine correspondence, take accurate meeting minutes, and present clear, concise reports. The role requires strong interpersonal skills to build and maintain productive working relationships, good presentation and facilitation abilities, and an understanding of co-production and safeguarding.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Job Description

Job Title: Interim Project Support Officer

Department: Information Programmes Team, Programmes and Partnerships Directorate

Reports to: Head of Information Programmes

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking

Contract Type: Full-Time, Fixed-Term Contract until 31st March 2026

Purpose of the Role: To provide product administration and project management support to Information Programmes projects (particularly Chatbot and E-learning) and administrative support to the Head of Information Programmes. To oversee any temporary administrative and data updating resource.

Key Responsibilities and Accountabilities:

1. Providing efficient and effective project support as required for the Information Programmes team, particularly Chatbot (35% of role) and E-Learning development and maintenance (35% of role) as directed by the Head of Information Programmes and Digital Information Programmes Manager.

2. Overseeing the storage and availability of project schedules, workflows and other team documentation to ensure the smooth running and reporting of team products, programmes and activities (10%).

3. Overseeing any temporary administrative and data updating resource (10%).

4. Providing other project management and research support to the Head of Information Programmes as required (10%).

Duties:

1. Providing efficient and effective project support as required for the Information Programmes team, particularly Chatbot and E-Learning development and maintenance.

• Managing and updating the Chatbot product as required by the Chatbot Product Owner.

• Ensuring effective co-ordination of cross-team work relating to Chatbot and E-learning.

• Taking an active part in developing, maintaining and updating project plans and team wide initiatives.

• It is anticipated that Chatbot and E-learning maintenance and development activities will take up approximately 35% and 35% of the role respectively.

• Acting on decisions made by team product leads/managers and ensuring actions are documented and followed up.

• Liaising with external project partners to ensure the timely delivery of project elements.

2. Overseeing the storage and availability of project schedules, workflows and other team documentation to ensure the smooth running and reporting of team products, programmes and activities (10%).

• Housekeeping of electronic documentation and archiving of team documents.

• Ensuring projects/schedule deadlines are managed and alerting to and updating any project changes.

• Working with the Head of IT to implement internal digital infrastructure tools (such as Miro or Beacon) and Teams functions.

3. Co-ordinating co-production partners and overseeing any temporary administrative and data updating resource (10%).

• Working with project managers to co-ordinate co-production partners and groups, ensuring co-production partners feel safe and supported on projects and payments are made in a timely manner.

• Overseeing administration support around data updates for Grant Search, co-production partner invoice admin, incoming enquiries via Oracle and Spiceworks, general team admin and supporting meeting management.

4. Providing other project management and research support to the Head of Information Programmes as required (10%).

• Organising out of London travel for senior staff within the directorate

• Contributing ideas for improving and enhancing the Team’s work.

• Participating in virtual and office-based team meetings.

• Working on internal communications to share the work of the Information Programmes with staff across the charity.

• Diary managing and key meeting scheduling for the Head of Information Programmes.

• Working with colleagues, face to face or remotely, to maintain good communications and relationships.

• Upholding the values of Turn2us.

• Being flexible in working across the team and the wider directorate as appropriate. 

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity.  This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law. 

Person Specification 

Skills:                                    

• Exceptional organisational skills.

• IT literate, including the ability to use databases and familiarity with digital information delivery channels.

• Excellent written and verbal communication skills in English.

• Strong ability to build and maintain productive working relationships.

• Ability to present clear, concise reports.

• Good presentation and facilitation skills.

• Understanding of co-production.

• Understanding of safeguarding.                                                                  

Knowledge:               

• Knowledge of civil society.

• Understanding of financial hardship.

Experience:  

• Experience of basic project management approaches and effective management of information and documentation.

• Ability to communicate clearly (written and verbally) writing clearly and accurately, including drafting routine correspondence, and taking minutes of meetings.  

Personal Attributes:            

• Interest in project management and the subject areas of digital information delivery products and channels, knowledge management, data and social impact.

• Highly motivated with an ability to work on own initiative and work proactively in key areas of responsibility.

• An understanding of and commitment to promote equity, diversity and inclusion through all aspects of work.

• A positive and energetic approach to problem solving.

• Commitment to Turn2us values.

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are particularly interested in applications from people from all backgrounds.