Make-A-Wish UK is looking for a Website Manager who can manage and deliver website and digital marketing infrastructure that supports income generation, brand development and addresses other organisational priorities. Building a culture of continuous improvement through regular analysis of results, ensuring audience and business needs are met.

Right now, more than 60,000 children in the UK have been diagnosed with a critical condition*, changing their lives and the lives of their families forever. For them, the joy of childhood is brought to an abrupt end with treatment plans, appointments and worry taking over. The power of a wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, leaving a profound and lasting impact on all their lives.   

But Make-A-Wish UK can’t be that light for everyone. It takes a community of dedicated volunteers, supporters and donors to help these children feel like children again. We’re looking for people like you to contribute to our collective mission of granting a wish to every eligible child.

Make-A-Wish UK strives to be a magical, inclusive and inspiring place to work. You will be joining us at an exciting time as we launch our ambitious new strategy which will, ultimately, enable us to reach more children and young people who are eligible for a wish.

You can find the full job description for this role here.

In this role you will work with colleagues to create and publish high quality and engaging, user-focused web content that meets both business objectives and customer needs – and drives engagement and action. Robustly test web content and calls to actions to optimise and drive conversions. Develop and deliver a process for ensuring requirements for the web are appropriately prioritised and delivered with a key eye on functionality and user experience.

 Key Responsibilities:

·     Brief our external development agency on new features, bugs or improvements that need addressing and delivered in a timely manner

·     Maximising the relationship with our external agency

·     Review web infrastructure and working within the parameters of a web project, manage the delivery of a new website

·     Manage people and budgets in line with agreed frameworks

·     Manage the technical infrastructure for the website, hosting and domains to ensure the site performance is optimal

·     Manage and develop integrations with the website that support areas such as data capture and income processing and enable different teams to deliver their goals and objectives via these tools.

·     Monitor website performance, user experience, and accessibility, implementing improvements as needed to enhance functionality and usability.

·     Ensure compliance with relevant web standards, best practices, and regulatory requirements, such as GDPR and accessibility standards.

To be successful in this role, you will need:

·     Knowledge of Web CMS, administration, and hosting, including domains, etc.

·     Experience with building data capture mechanisms.

·     Experience using form building tools (e.g. 123 Form Builder).

·     Experience with web to lead forms (SalesForce).

·     An understanding of HTML/CSS, ideally to apply basic styling to third party tools and undertake small page enhancements.

·     Experience with optimisation tools (Hotjar, Optimise etc)

·     An understanding of agile project delivery approaches

·     Line management and budget management experience

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace. 

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.

Make-A-Wish is also committed to attracting and recruiting diverse people as it’s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.

Wondering what it means to be part of Make-A-Wish? Find out more.