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Head of Appraisals
The Modern House Ltd
- Closing: 9:48am, 26th Feb 2024 GMT
Job Description
Head of Appraisals – The Modern House & Inigo
Purpose
The Head of Appraisals is part of the management team at The Modern House & Inigo. The principal goal of the role is to help grow our core UK business - home sales in the UK - by leading high-performing teams that are responsible for winning business. These teams look after prospective clients from the moment they express an interest to the point their home is on the market. That means delivering a brilliant client service, winning pitches and putting together compelling listings. We expect managers to be ‘doers’ too, so the role is also directly client-facing. The Head of Appraisals will pitch the business to prospective clients, with a focus on new business streams (for example, new builds).
Responsibilities
The Head of Appraisals core responsibilities are to:
Set team and individual targets and develop strategy to meet them
Contribute to commercial forecasting and budgeting as part of the management team
Work with managers and wider team to make sure the strategy is understood, championed & delivered
Ensure the consistent delivery of world class service, including complaints management, and work to continuously improve all aspects of the customer journey
Be accountable for the department’s Anti Money Laundering (AML) processes and compliance with The Property Ombudsman Code of Practice
Maintain our market position by ensuring the right type of homes are instructed
Collaborate with the Head of Sales and other peers to identify key areas for improvement and growth
Oversee departmental recruitment, induction programmes, ongoing team training and development
Effectively line manage our Appraisals managers, Principal Appraisals Specialist and Client operations manager
Undertake regular competitor and market analysis and report insights back to the team as appropriate
Forge new business streams and make connections for the business, undertaking high level client work as required
Knowledge & Skills
Commercial acumen and drive to deliver against targets
Deep experience in market appraisals for UK residential sales
Experience of leading sales or commercial teams
Demonstrable architectural design / built environment knowledge and interest
Excellent leadership skills (communication, collaboration, constructive feedback)
Ability to develop new and enhance revenue streams
Ability to lead and deliver cross departmental strategy within a commercial setting
Exemplary client and negotiation skills
Brand ambassadorial work
Team
The Head of Appraisals Reports to the Commercial Director
The Head of Appraisals works alongside other heads of department (for example, Head of Sales and Head of Prime Appraisals) and manages several roles.
Rewards & benefits
Hybrid working
Private Medical Insurance with Vitality (optional)
Royal London Pension
Generous annual leave
Free National Art Pass
'Cultural half days' every quarter
Team lunches & socials
TMH & Inigo provides equal opportunities to all. Every role is open to all regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Removing bias from the hiring process
Applications closed Mon 26th Feb 2024
Removing bias from the hiring process
- Your application will be anonymously reviewed by our hiring team to ensure fairness
- You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review
Applications closed Mon 26th Feb 2024