Buyer Operations Manager
The Modern House Ltd
- Closing: 6:00pm, 25th Feb 2024 GMT
Job Description
Buyer Operations Manager – The Modern House & Inigo
Purpose
The Buyer Operations Manager is part of our team of managers at The Modern House & Inigo. The role leads the team who organise buyer viewings at homes for sale. Viewings are essential for sales, so this role looks after a crucial part of our client journey, and one which we do differently to most estate agents.
Responsibilities
The Buyer Operations Manager's core responsibilities are to:
Ensure all viewing enquiries are responded to and booked in the most efficient manner
Model highest standards of customer care
Develop internal processes and work with other team members to reimagine and improve the client journey, helping to maximise buyer leads
Effectively line manage the Viewings Coordinators and Sales Coordinator, setting goals and monitoring performance
Effectively manage our nationwide Viewing Host community
Manage invoicing for sales and freelance viewing hosts
Ensure we are compliant with The Property Ombudsman Code of Practice and legislation including AML and GDPR
Knowledge & Skills needed
Deep experience in customer service or client-facing role
Experience working reactively in a fast-paced, high volume, commercial environment
Experience managing a team
Rigorous organisation
Experience in handling complaints
Excellent verbal and written communication
An appetite to proactively solve problems or improve ways of working
Strong commercial acumen
Strong interest in architecture and design
Team
The Buyer Operations Manager reports to the Head of Sales.
The role works alongside Sales Team Managers, Client Operations Manager and Appraisals managers.
The role works frequently with our Viewing Host community across the country.
Rewards & benefits
Hybrid working
Private Medical Insurance with Vitality (optional)
Royal London Pension
Generous annual leave
Free National Art Pass
'Cultural half days' every quarter
Team lunches & socials
TMH & Inigo provides equal opportunities to all. Every role is open to all regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Removing bias from the hiring process
Applications closed Sun 25th Feb 2024
Removing bias from the hiring process
- Your application will be anonymously reviewed by our hiring team to ensure fairness
- You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review
Applications closed Sun 25th Feb 2024