About the role

We are looking for a Finance & Operations Assistant to provide high quality administrative and logistical support across our central functions.

This is a dual impact role: you will support the Finance Manager with essential accounting and billing tasks, while also providing the operational coordination required to ensure our internal infrastructure and workplace services are delivered effectively.

You will report directly to the Finance Manager, with a dotted line relationship to the Head of Business Operations. This role is suited to a highly organised professional who is comfortable working with numbers and data, and managing the practical logistics of running a modern, distributed agency.

Key responsibilities

• Accounts Payable: Processing supplier invoices, ensuring they are correctly coded and approved in our accounting systems.

• Expense Management & Recharges: Reviewing staff expenses and credit card reconciliations to ensure alignment with dxw policies.

• Client Billing: Identifying and processing billable expenses for clients, ensuring accurate recharges are included in monthly invoicing.

• Data Integrity: Maintaining accurate financial records and working alongside the Finance Manager on basic ledger reconciliations.

• Equipment & Asset Management: Coordinating the end-to-end logistics of shipping and receiving IT equipment for staff and contractors. You will oversee the company asset register to maintain clear visibility of hardware across the organisation

• Onboarding Support: Working closely with the People and Tech teams to ensure new starters have the hardware and system access required for their first day.

• Hub & Facilities Coordination: Providing administrative support for our physical hubs in Leeds and London, acting as a point of contact for building management and facilities suppliers.

• Information Management: Ensuring our internal databases remain accurate and up to date.

• Continuous Improvement: Identifying opportunities to automate repetitive administrative tasks to improve team efficiency.

About you

You should be a detail-oriented administrator with a strong aptitude for numbers and process management.

• Organisational Excellence: You have a proven ability to manage multiple workstreams simultaneously without compromising on accuracy.

• Financial Competency: You are comfortable working with financial data and have a strong aptitude for numbers (experience with accounting principles or tools like Xero is a plus).

• Technical Aptitude: You are comfortable picking up new software and are proficient in Google Workspace (especially Sheets/Docs) and collaborative tools like Slack.

• Analytical Thinking: You are able to identify and resolve discrepancies in data or logistical plans proactively, working with the team to troubleshoot issues.

• Professional Communication: You can communicate clearly and professionally with a wide range of stakeholders, from external suppliers to senior management.

• Discretion: You will be handling sensitive financial and personnel data; maintaining absolute confidentiality is a core requirement of the role.

About dxw

We’re an employee-owned agency of technology, design and delivery experts who work primarily with public and third sector organisations to build usable and accessible digital services that fit seamlessly into user’s lives.

We help organisations like the NHS, the Department for Education, and Citizens Advice spend less money on technology, so that they can spend more on helping the most vulnerable. We aim not only to produce better services, but to radically and permanently improve people’s interactions with government to make it a better instrument of good.

Recent projects include improving access to adult social care, supporting rehabilitation of people leaving prison, and many more.

One of the things that makes us different is that we are employee-owned, so we are not beholden to external shareholders, and are protected against being taken over by private equity. It also means we can prioritise being an inclusive employer and reducing our impact on the planet. We particularly encourage applications from people who are underrepresented in tech and/or looking for flexible working arrangements. 

What we offer

We want our team to feel supported both inside and outside of work. In addition to a competitive salary, we offer a comprehensive package of benefits designed to promote flexibility, wellbeing, and long-term security:

• Time off & balance: A generous 28 days of annual leave per year, plus all England bank holidays. We also offer a holiday buy and sell scheme, giving you the flexibility to customise your time off to suit your needs.

• Family-first support: Up to 18 weeks of paid parental leave to support your family, depending on your situation.

• Health & wellbeing: A healthcare cash plan providing financial support to help cover everyday medical, dental, and optical costs, alongside an Employee Assistance Programme offering 24/7 confidential wellbeing support and counselling resources.

• Workplace flexibility: Flexible working options designed to support a healthy work-life balance, premium tech, and a dedicated home office equipment budget to help you create a comfortable workspace.

• Collaborative environments: Full access to our London and Leeds offices, alongside a network of co-working spaces across the UK.

• Financial future & travel: A competitive pension scheme with up to a 5% matching contribution from dxw, comprehensive life cover for peace of mind, interest-free train season ticket loans, and access to the Cycle to Work scheme.

How to apply

We use a system called Applied for hiring to make our process as fair as possible.

As part of our process, we’ll ask you to provide written answers to a few short questions related to the work you’d do on the job.

Our hiring panel will review these anonymously. If you score well, we’ll then review your CV and invite you to an initial chat to get the ball rolling. From there, our hiring process typically involves two stages, at least one of which is a formal interview.