Role Purpose

The Digital Product Officer is responsible for coordinating the technical operation and ongoing improvement of the organisation’s suite of digital products, including the effective flow of data between integrated solutions. With a strong focus on the registrant user journey, they are responsible for connecting business requirements, user experience and technology and bringing these elements together to create useful, useable, and feasible digital products. They take a lead role in defining technical requirements for digital products and coordinating the planning, development, and deployment of updates.

Role Specific Responsibilities

• Take a key role in the optimisation of GTC Scotland’s external-facing digital products, with a focus on improving digital service delivery. 

• Work closely with colleagues to translate business/user needs into meaningful product requirements that align with the digital vision and strategy.

• Contribute to vision and planning for all digital products, ensuring that users and user requirements are placed at the centre of all product design and development activities.  

• Contribute to the development of Product Roadmaps for GTC Scotland's digital products.  

• Maintain a Product Canvas for all digital products which contain accurate information and the appropriate details, dependencies, and interfaces. 

• Liaise closely with third-party software developers to design features, assess viability, generate costings, and plan developments.

• Work closely with the Data Product Officer, colleagues and suppliers to ensure the effective flow of data between integrated solutions.

• Contribute to the documentation of digital processes and data workflows

• Oversee the day-to-day operation and maintenance of GTC Scotland’s web products, working closely with Digital Support colleagues and suppliers to ensure effective support, issue management and bug fixing.

• Ensure a standard approach to the Software Development Lifecycle process to manage the effective development, testing, and deployment of digital product updates and features.

• Ensure a standard approach to change management processes, contributing to viability and impact assessment for product change requests.

• Ensure all data product updates are appropriately logged, documented, and communicated to internal and external users.  

• Perform other duties that may be reasonably required within the scope of your role as assigned to you.  

Responsibilities of All GTC Scotland Employees

• Commit to GTC Scotland’s values and principles

• Understand that our communities improve through the provision of strong and effective education, and you have a role in helping that happen

• Take ownership and responsibility through your work

• Be self-aware, understanding your own strengths and areas for development

• Be a restless learner, seeking opportunities for your own growth

• Deliver work effectively to ensure impact

• Work collaboratively to share and develop expertise

• Ask for help when you need it

• Be flexible and adaptive to meet our needs and those of our registrants

• Actively find and develop solutions to issues

Person Specification

Qualifications and Training

Essential

• Batchelors Degree or equivalent qualification (SCQF Level 9), or equivalent attested vocational or work-based training 

• Evidence of ongoing professional learning 

Desirable

• Product Management training and certification

• Agile training and certification

Knowledge, Skills and Experience

Essential

• Experience in a product owner or product management (or related) role

• Experience in developing software products and product management

• Understanding of digital design principles including user-centric design, prototyping and software development technologies

• Experience working with agile methodologies

• Experience in building and maintaining effective working partnerships with internal and external users/partners/suppliers

• Excellent analytical and problem-solving skills 

• Excellent digital literacy including competency with Microsoft 365 applications (including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Dynamics) 

• Effective resource management

Desirable

• Familiarity with task management systems and tools such as JIRA, Azure DevOps and Kanban 

• An understanding of the political educational context and the impact for GTC Scotland 

• Experience working for or with a regulatory body 

• Ability to maintain absolute confidentiality and discretion

Personal Qualities

Essential

• Excellent communication  

• Strong ability to work with others to develop shared solutions to complex issues  

• Self-directed, excellent organiser and planner 

• A commitment to excellence 

• Ability to maintain absolute confidentiality and discretion 

Additional Information

Who we are:

We are the General Teaching Council for Scotland. We register and regulate the teaching profession as a safeguard for the quality of education in Scotland. We work to maintain and enhance trust in teaching.  We are a statutory body meaning our role is set out in law - we are independent of government.

Why work for us?

• Make a difference to the quality of learning and teaching for children , young people and adult learners in Scotland. 

• Flexible working is our default and is open to all. You will have flexibility over when and where you work, depending on the requirements of the role. Most of our people choose to primarily work from home but office space is available if preferred. You will be expected to travel to our office in Edinburgh to attend collaborative events and as the role requires. Please talk to us about your individual flexibility preferences.

•  Learning is one of our core principles. We will support your learning and development to help you perform at your best in your role and to develop your future career.

• Annual leave entitlement is a generous 42 days.

•  Local Government Pension Scheme is open to all employees.

 Our Values

• Trust and Respect - All of us are equally important. We seek out and listen to others’ views. We support each other and build positive working relationships.

•  Integrity – We do what we say we will. We deliver on our plans and effectively communicate with others. We are committed to continually learning and improving.

•  Social Justice – We embrace diversity. We understand the importance of positive wellbeing and seek to support each other and our registrants. We want you to feel like you belong.