Hours: 35 hours per week, including evening and weekend working

Contract type: Permanent

Notice period: Two months

Probation period: Six months

Place of work: Charing Cross Hospital, Fulham Palace Road, London, W8 6RF with travel between our three other offices at Edgware Road, Hammersmith Hospital and St Mary’s Hospital

Reports to: Head of Volunteering

Read the full job pack for Volunteering Experience Manager

Information for applicants about Imperial Health Charity

About the job:

As the Volunteering Experience Manager for Imperial Health Charity you will be passionate about ensuring all of our systems, processes, tools and activities which enable us to deliver our volunteering programme work efficiently and well together, as well as most importantly; provide an exceptional experience for the people who volunteer with us. You will manage activities, tools and services which span all of our hospital sites and activities in order to deliver a timely and consistent service to colleagues within the department and the NHS Trust we support.

Main tasks:

• Oversee the overall design of our volunteer journey along with key engagement activities to ensure that we meet recognised standards and can innovate to create more streamlined and/or better user experiences for people volunteering with us.

• Manage key digital systems and tools within the team which contribute to a smooth and high-quality volunteering experience.

• Manage all procurement activities and supplier relationships to support a smooth and consistent onboarding process for new volunteers as they join.

Who we are looking for:

We are looking for people who can demonstrate skills, experience and knowledge in the following important areas:

 1.        Working with people

• You will have excellent interpersonal skills with ability to build relationships and work well with people from a variety of backgrounds, experiences and perspectives, providing impeccable customer service at all times.

• You will be able to inspire and motivate people both within our organisation and in our partner organisations to embrace change and new ways of working, engaging them where appropriate to co-create and implement new things.

• You will be able to give and receive constructive feedback using the most appropriate and empathetic methods as well as deal with problems or unsatisfactory behaviour/performance when required.

2.      Technical skills and experience

• You will be competent using IT programs, software and systems to an advanced level, specifically all of the Microsoft Office/365 programs, web-based CRM/database systems and ideally workflow/project management systems and learning management systems, although we can teach you these if not. You must be confident and competent using a variety of different digital systems in your day-to-day work.

• You will have a working knowledge of best practice in volunteer management with the ability to develop policies, procedures and resources, as well as advise others on how these should be implemented in different contexts.

• You must be able to write well for a range of audiences using a variety of different methods, including emails, mass emails, newsletters, web content and marketing materials.

• You will need some knowledge of and experience of managing projects using project management principles and methodology.

• You will have experience in and be confident presenting or delivering training to a variety of audiences, both in size and composition.

3.      Workplace expectations/skills

• You must be an excellent administrator, able to prioritise competing demands effectively and be confident juggling multiple requests, sometimes with short deadlines.

• You must be able to demonstrate high standards of professional conduct, acting with integrity in line with our values and behaviours at all times.

• You will be a team player who puts colleagues’ needs first, seeking to support the achievement of our wider team and organisational objectives.

• You must be able to work flexibly in order to fully meet the requirements of the job and your role objectives, which will involve evening and weekend working.

4.      About you

• You will have a strong commitment to actively improving diversity and inclusion across all your activities and interactions, enshrining the principles of equity within your day-to-day work and the organisation as a whole.

• You will be a creative and passionate individual, keen to get behind and support a cause, in this case the NHS and public health.

• You will be able to demonstrate a commitment to improving the experience of volunteers and the staff who work with them.

• You will enjoy looking for opportunities to improve and enhance products, services and ways of working.

• You enjoy a fast-paced and results-oriented style of working, using your initiative to get stuff done efficiently and to a high standard.

• You are committed to your own continuous professional development and can demonstrate recent evidence of this.

In order to be successful in this position you will also need the following skills and knowledge, however if you meet all of the points above and demonstrate the right attitude and skills that we are looking for then we are committed to providing the opportunities in your first 6-12 months for the right candidate, so gaps in the following areas should not be seen as a barrier to applying:

8. Knowledge of the management of safeguarding children and adults at risk.

9. Ability to plan, implement and deliver training, based on an understanding of adult learning techniques and theories, including the creation of supporting resources.

Read the full job pack for Volunteering Experience Manager

Information for applicants about Imperial Health Charity