About the role

A fantastic opportunity has risen for a part time Branch Coordinator to join the SSAFA Staffordshire Branch on a temporary contract for 12 months.

In this varied and rewarding role you will work closely with the West Midlands Regional Office, Staffordshire Branch Chair and other volunteers to support the local military community by acting as a key point of contact for all branch enquiries. You will support with managing client referrals and allocating clients to Caseworkers. You will oversee all casework activity, maintaining records using the casework management system. You will be responsible for providing an effective support and administration function for this Branch.

Please note that the role requires the person to be based in Staffordshire area. The working hours will be 15 hours a week, 3 hours per day Monday-Friday.

About the team

In this team you will be working closely with the West Midlands Regional Office, Chair of Staffordshire and Branch Secretary to support a team of volunteers to administer casework to SSAFA beneficiaries. You will work closely with a larger support team of employees which includes 1 Regional Casework Manager and 3 Casework Administrators in the West Midlands Regional Office.

About you

To successfully carry out this role, you will have a passion for working with and supporting volunteers. Whilst having a military background is not essential, an understanding of the issues faced by those who have served in the Armed Forces and their families would be an advantage. Previous experience of working with volunteers and vulnerable people is preferred.

SSAFA Staffordshire Branch is looking for a diligent coordinator who can work independently and has excellent IT, administration and communication skills.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.  

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. 

Further information about the role

Download the full job description here.

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Hilary Rosenthal, Regional Operational Support Manager on 07880 202196 for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

How to apply

Click on 'Start your application' now.

If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk

Closing date: Midnight on 27 November 2023. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC