Job title: Tenant Admin and Merchandising Officer

Salary range: £24,775 - £27,293 pa

Type of contract: Permanent

Location: London, On-site

Working hours: Full time, 35 hours per week

About the role

We are looking for a proactive, organised Tenant Admin and Merchandising Officer to join our Buildings and Guest Services team at the Royal College of Obstetricians and Gynaecologists (RCOG). In this role, you will handle tenant admin tasks, help develop and manage our merchandise and support the smooth running of our facilities. You will help ensure tenants have a great experience and our merchandise supports our values.

Responsibilities:

• Keep tenant records updated (agreements and service charges)

• Help manage tenant and service charges

• Track stock and reorder as needed, especially before events

• Support face-to-face sales at events and contribute to growing online sales

• Cover reception and answer general enquiries

• Help with with general facilities administration

For the full list of key responsibilities, please check the recruitment pack.

About you

You are a well-organised, approachable and enjoy working in a busy setting. Experience in facilities management, retail or merchandising and customer service would be beneficial. Your ability to work well with a variety of people will set you up for success in this role.

Requirements

• Background in a direct customer-facing role

• Effective organisational skills with experience handling administrative tasks

• Familiarity with facilities management and hospitality services

• Confidence in handling payments and stock

• Effective communication skills and ability to work both independently and as part of a team

Our culture and benefits

As a valued member of the team, you will be located in our stunning offices close to Borough Market. We offer a friendly; values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite

• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January

• 10% pension contribution after probation

• Enhanced wellbeing and family support

• Interest-free bike and season ticket loans after probation

• Tailored Learning and Development and study leave

• Affinity staff networks

• Life assurance and income protection schemes

• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, www.rcog-careers.org, to download the full Job pack.

• Closing date: 10.00 am on Monday 18 November 2024

• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.

• We will be interviewing candidates in the week commencing 25 November 2024.

• If you have any additional questions about the role or how to apply, please contact the People Team on 020 7772 6453 or jobs@rcog.org.uk.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.