We are looking for a Front of House Operations Manager to support all operational aspects of events, meetings and facilities management for the Nuffield Foundation and its in-house research centres. 

The Nuffield Foundation is an independent Charitable Trust that funds research and programmes to advance social well-being across the UK. We use evidence to improve people’s lives, and their ability to participate in society, by understanding the social and economic factors that affect their chances in life.

We're an organisation of approximately 100 staff. Since our move to new offices in Farringdon in 2021 we have grown the number of meetings and events that we convene in our office space. These events are often arranged by our staff, but can also sometimes be organised for external researchers whose work we fund or they might be events commissioned by other third parties. This role is pivotal in ensuring that all events and meetings are planned and delivered successfully, with all external visitors having a positive experience.

The Foundation is situated in a managed building, and this role (alongside the Office Services Manager) will also be responsible for ensuring that the office environment is well maintained at all times, for overseeing our reception area, supporting staff with the use of AV facilities, liaising with and occasionally supporting catering, and for ensuring that the safety and security of staff and visitors is prioritised.

We're looking for someone with experience of delivering end to end front of house/office services support, with excellent planning and organisational skills, and who can take a solutions focused approach to challenges. You will have excellent communication and customer service skills, act professionally at all times and be able to remain calm when working under pressure.

Experience of managing an office and its services would be expected.  Knowledge of Health and Safety legislation and practice is desirable, but we are happy to provide this training for the successful candidate.

Due to the nature of this role a flexible approach to working is essential. This role is office based, and start and/or finish times may vary on occasions in order to support specific events.  There will likely be some early evening working requirements but this will be infrequent and limited. This is a hands-on role, and the successful candidate will also require a sufficient level of physical fitness to assist with movement of office furniture and supplies when required.

For further information about the role, please click here to download the full job description. 

About the Nuffield Foundation

The Nuffield Foundation is an independent charitable trust with a mission to advance educational opportunity and social well-being.  

We fund research that informs social policy, primarily in Education, Welfare and Justice. We also provide opportunities for young people to develop skills and confidence in science and research.  

We are the founder and co-funder of Nuffield Council on Bioethics, Nuffield Family Justice Observatory and the Ada Lovelace Institute.  

More information and how to apply

The closing date for applications is 09:30am (GMT) on Wednesday 31st January 2024, with a first stage of interviews taking place on Wednesday 7th February 2024.

You will be required to respond to some job related questions as part of this application, and you are also required to upload an up-to-date copy of your CV. The Applied platform lets you save an application and resume it ahead of submitting before the application deadline.

Should you need to make an application in a different format or require any adjustments as part of the application process, please get in touch with us: recruitment@nuffieldfoundation.org

We are committed to inclusive working practices and during the application process we commit to: 

• As a Disability Confident employer, we will offer a guaranteed first stage interview for disabled candidates who meet the essential criteria for the role. 

• making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc 

• paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required 

 Our benefits package includes: 

• 28 days holiday per annum and all public holidays (with the option to buy or sell up to 5 days). 

• A salary exchange pension scheme that offers employer contributions of up to 11%. 

• Life assurance scheme. 

• Family leave policies that provide an enhanced level of pay. 

• Cycle to work scheme and loans towards season tickets. 

• Frequent opportunities for learning and development. 

• Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders. 

• Staff peer groups/networks