Role Purpose

The role of the Regulatory Case Manager is to operationally manage and plan the fitness to teach casework, ensuring team performance and productivity, case throughput, as well as compliance throughout with associated rules, policy and process/procedures. 

Role Specific Responsibilities

• Manage external investigations through allocating investigation cases and ensuring case progression in line with appropriate KPIs and appropriate case handling, escalating service issues as appropriate to the Regulatory Solicitors.

• Provide instructions, including legal instructions and relevant information to external investigators in respect of cases being investigated by them.

• Carry out any necessary internal administrative tasks in respect of cases investigated externally.

• Identify and escalate resource issues, within casework as a whole, to the Regulatory Assurance and Improvement Manager.

• Assist the Regulatory Assurance and Improvement Manager in establishing and maintaining a framework around case prioritisation and risk assessment.

• Assist the Regulatory Assurance and Improvement Manager in ensuring team compliance with the rules, policy and processes/procedures associated with the fitness to teach casework.

• Support the Regulatory Assurance and Improvement Manager in managing and resolving issues and complaints in respect of fitness to teach casework, including responses to information requests..

• Assist the Regulatory Assurance and Improvement Manager in leading the quality assurance and audit of decisions, systems and procedures (including hearings and Panel meetings), liaising with the Regulatory Solicitors to make this happen as appropriate, and in actioning areas identified for improvement

• Assist the Regulatory Assurance and Improvement Manager in providing expert knowledge and input in respect of Data Sharing Agreements in liaison with the Governance Solicitor and the Information Governance Officer.

• Deputise for the Regulatory Assurance and Improvement Manager as required.

• Assist the Regulatory Assurance and Improvement Manager regarding the development of regulatory casework related training and support for Fitness to Teach Panel Members, as well as supporting the appointment of Fitness to Teach Panel Members in liaison with the Governance Operations and Compliance Officer.

• Lead, manage and motivate the Lead Regulatory Investigation Officers.

• Perform other duties that may be reasonably required within the scope of your role as assigned to you.

Person Specification

Qualifications and Training

Essential

• Bachelor of Laws degree (LLB or LLB (Hons) (SCQF Level 9 or SCQF Level 10 respectively) and Post Graduate Diploma in Legal Practice or equivalent (SCQF Level 11)

• Qualified solicitor and holder of (or entitled to hold) a full and unrestricted Law Society of Scotland practising certificate 

• Evidence of ongoing professional learning

Knowledge, Skills and Experience

Essential

• Role qualifying experience as a solicitor in a relevant sector  

• Leadership and management experience in regulatory casework or equivalent

• Leadership skills and experience in the effective management of people

• Experience in building and maintaining effective working partnerships with internal and external users and partners 

• Evidence of effective legal decision-making and advice 

• Understanding of effective legal/regulatory casework  planning, management and operations

• High quality written skills 

• High quality analytical skills 

• Good digital literacy including competency with Microsoft 365 applications (including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Dynamics) 

• Effective resource management

• An understanding of professional regulation 

Desirable

• A good understanding of the political educational context and the impact for GTC Scotland  

• Experience working for or with a regulatory body  

• An understanding of the statutory and corporate governance frameworks within which GTC Scotland operates 

Personal Qualities

Essential

• Excellent communication

• Strong influencing and advocacy skills  

• Strong ability to work with others to develop shared solutions to complex issues 

• Self-directed, excellent organiser 

• A commitment to excellence

• Ability to maintain absolute confidentiality and discretion

Special Conditions

Essential

• Membership of the Law Society of Scotland

Additional Information

Who we are:

We are the General Teaching Council for Scotland. We register and regulate the teaching profession as a safeguard for the quality of education in Scotland. We work to maintain and enhance trust in teaching.  We are a statutory body meaning our role is set out in law - we are independent of government.

Why work for us?

• Make a difference to the quality of learning and teaching for children , young people and adult learners in Scotland. 

• Flexible working is our default and is open to all. You will have flexibility over when and where you work, depending on the requirements of the role. Most of our people choose to primarily work from home but office space is available if preferred. You will be expected to travel to our office in Edinburgh to attend collaborative events and as the role requires. Please talk to us about your individual flexibility preferences.

•  Learning is one of our core principles. We will support your learning and development to help you perform at your best in your role and to develop your future career.

• Annual leave entitlement is a generous 42 days (294 hours).

•  Local Government Pension Scheme is open to all employees.

 Our Values

• Trust and Respect - All of us are equally important. We seek out and listen to others’ views. We support each other and build positive working relationships.

•  Integrity – We do what we say we will. We deliver on our plans and effectively communicate with others. We are committed to continually learning and improving.

•  Social Justice – We embrace diversity. We understand the importance of positive wellbeing and seek to support each other and our registrants. We want you to feel like you belong.