About the role

As a Business Analyst at dxw, you’ll work in multidisciplinary teams to shape and improve digital services for the public good. You’ll help organisations understand how their services operate today, identify opportunities for improvement, and ensure digital products and services deliver measurable value.

You’ll combine analytical thinking with strong stakeholder engagement. You’ll work closely with user researchers, designers, developers and delivery leads to define requirements, support evidence-based decision-making and ensure services meet both user needs and organisational objectives.

This is a hands-on delivery role within the Product & Performance team. You’ll largely operate in complex public and third sector environments, bringing structure, clarity and insight to digital transformation work.

Key responsibilities

• Elicit, analyse and document business requirements.

• Translate organisational needs into clear, structured requirements and user stories.

• Support prioritisation and decision-making through structured analysis. Identify assumptions, constraints and risks early.

• Map and analyse current business and service processes.

• Identify opportunities for service and operational improvement.

• Support clients to understand the impact of proposed changes.

• Contribute to defining target operating models where appropriate.

• Analyse qualitative and quantitative data to inform service and product design and delivery.

• Work with teams to define meaningful performance measures.

• Help establish feedback loops to support continuous improvement.

• Contribute to business case development and benefits realisation tracking.

• Facilitate workshops and collaborative sessions.

• Build shared understanding between technical and non-technical stakeholders.

• Communicate complex information clearly and concisely.

• Support consensus-building and informed decision-making.

• Work as part of agile, multidisciplinary teams.

• Collaborate closely with user researchers to balance user needs and business outcomes.

• Support delivery teams to maintain focus on measurable value.

• Contribute to proposals and early shaping of digital service work.

About you

You:

• Have experience working as a Business Analyst (or in a closely related analytical role) on digital products or services.

• Are confident gathering and clarifying requirements in complex environments.

• Can map processes and identify practical improvements.

• Use data and evidence to support decisions.

• Understand how to define and measure service performance.

• Are comfortable working with both qualitative and quantitative information.

• Communicate clearly with technical and non-technical audiences.

• Work well in agile or iterative delivery environments.

• Bring a structured, inquisitive and pragmatic approach to problem solving.

• Experience in public or third sector organisations is preferred, but not essential.

About dxw

We’re an employee-owned agency of technology, design and delivery experts who work primarily with public and third sector organisations to build usable and accessible digital services that fit seamlessly into user’s lives.

We help organisations like the NHS, the Department for Education, and Citizens Advice spend less money on technology, so that they can spend more on helping the most vulnerable. We aim not only to produce better services, but to radically and permanently improve people’s interactions with government to make it a better instrument of good.

Recent projects include improving access to adult social care, supporting rehabilitation of people leaving prison, and many more.

One of the things that makes us different is that we are employee-owned, so we are not beholden to external shareholders, and are protected against being taken over by private equity. It also means we can prioritise being an inclusive employer, reducing our impact on the planet, and working in the open. We particularly encourage applications from people who are underrepresented in tech and/or looking for flexible working arrangements.