NOTE: All candidates must be British Citizens or have the right to work in the UK for at least two years.

360Giving is a small charity with a big impact. We’ve come a long way in six years since we launched, with over £175bn of grants data now published by over 240 funders in the 360Giving Data Standard. Our tools and resources further our vision for grantmaking in the UK to be more informed, effective and strategic, by making the data easier to access and understand.

About the role

We are looking for a Helpdesk Officer to provide support and guidance to enable funders to publish high quality open grants data using the 360Giving Data Standard. This will include acting as main point of contact for all enquiries to the 360Giving Helpdesk by email and telephone, developing and sharing guidance and preparing feedback on 360Giving data, providing online 1-to-1 support calls, as well as supporting users of 360Giving data and tools to access our products and services.

This is a public facing and hands-on role which will engage directly with 360Giving’s target audiences and key stakeholders, and play a crucial part in outreach to potential and existing publishers through speaking at events and providing training, writing guidance and supporting development of promotional materials. This new post reports to the Head of Support and Services and is ideal for someone who enjoys hands-on data work and has a love for providing customer support and sharing their knowledge with others.

About you

We are looking for someone interested in charity and funding data, with experience of providing accessible technical and practical support to people with a wide range of data skills and experience. The ideal candidate will be keen to learn and work with their initiative to become the expert main point of contact for 360Giving’s developing Helpdesk function and  help us deliver our strategic goals to increase the amount, quality and usefulness of data available for informed decision-making.

This is a varied and interesting role for a good team-player who is customer-focused, conscientious and well organised, with excellent communication and customer service skills.

Please review the full job description and requirements before applying: https://www.threesixtygiving.org/helpdesk-officer

NOTE: All candidates must be British Citizens or have the right to work in the UK for at least two years and be living in the UK.