About Us 

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system. 

The Registry team at the NIoT plays a crucial role in the mission of the NIoT by delivering services which support the administration of student records from enrolment through to graduation. The Registry ensures that all aspects of the student lifecycle meet regulatory requirements and provide an exceptional student experience. 

About the Role 

We are recruiting for a Student Records Manager who will lead and manage the NIoT’s processes for student records and student finance within Registry. The postholder will ensure that in all aspects of student records and student funding the NIoT is compliant with rules and regulations and processes are efficient. The postholder will be the main point of contact for Faculties and NIoT staff in relation to student records and student finance. The postholder will be expected to work closely with colleagues across the NIoT to ensure that processes and procedures support the delivery of an exceptional student experience. This is a hybrid role and it is anticipated that the postholder will work one day per fortnight on campus.

Corporate Responsibilities 

• To ensure that the responsibilities of the role are carried out in a way which reflects the mission and the values of the NIoT

• To be aware of and observe all policies, procedures, working practices and regulations, and in particular to comply with policies relating to Equal Opportunities, Health and Safety, Confidentiality, Data Protection and Financial Regulations, reporting any concerns to an appropriate person  

• To comply with all reasonable management requests. 

Main Duties & Key Responsibilities 

• To manage and scrutinise maintenance of trainee records, including financial data for accuracy status and correct fee for the trainees 

• Work closely with the Faculties and Regions on enrolment support, enrolment and onboarding  

• Lead on auditing and compliance of student records through data tracking and data analysis 

• Managing regular and timely production of exception reports, take responsibility for subsequent correction of data and enhancements to systems and processes  

• To manage processes required for the Student Loans Company, including changes in student study and/or fees and day-to-day management of the Student Finance England (SFE) database for accuracy of data 

• To manage the processes for the distribution of Bursaries and Scholarships 

• To substantially support with preparations for statutory funding bodies and SFE returns within given deadlines 

• To manage registration of student data with any third-party services   

• To manage responses to trainee requests for amendment of the student record, explaining the impact of any such changes and advising on relevant policy, including accrediting bodies and those of Student Loans Company 

• To manage support for and guidance on student records processes and procedures

• To lead on student finance procedures including HEP and finance agreements

• To ensure maximum effectiveness of existing and future ICT systems and the collection of tuition fee income by regular liaison with the NIoT Finance Team

• To manage an efficient process of creating and updating accurate student records, to allow for enrolment and effective updates of data on records 

• To lead and manage any student records projects through to succession 

• To support and manage student records staff and to supervise and direct their work to accurately maintain enrolment, registration and fee records in our student records system within designated deadlines  

• To support the Registry elements of graduation ceremonies 

• To deliver appropriate training and briefing sessions for colleagues across the NIoT on student records policies and processes. 

Essential Criteria 

• A commitment to the aims of the National Institute of Teaching 

• An interest in the education sector and a belief in the value of teachers and school leaders  

• A first degree or equivalent 

• Substantial experience of student administration, particularly in student records and student finance 

• Strong understanding of UK higher education regulations and significant experience of Student Finance England regulations and processes 

• Excellent interpersonal and communication skills 

• Excellent organisational skills and attention to detail 

• Ability to receive, understand and convey information that needs careful explanation or interpretation e.g. procedures or regulations and provide guidance to others 

• Strong relationship management skills, including communication, engagement, facilitation and negotiation skills 

• Knowledge of data protection regulations and best practices in handling sensitive information 

• Experience of managing complex administrative processes in an educational setting and managing large data sets  

• Experience of planning, prioritising and organising team tasks to meet deadlines and monitor service delivery and quality 

• Proficient in the use of MS Office software packages, such as Word, Excel and Outlook 

• Experience of using a management information system or CRM system 

• Experience of managing, analysing, interpreting and presenting data 

• The ability to problem solve to resolve both operational and strategic issues 

• Experience of designing and delivering improvements to processes and/or services 

• The ability to thrive in a start-up environment 

Desirable Criteria 

• Experience within a student administration role in Higher Education at a managerial level 

• Experience of policy development and implementation 

• Experience of project management 

• Evidence of continued professional development 

This is an exciting opportunity for candidates looking to advance their careers in Student Records and Student Funding, and who wish to utilise their skills and expertise in managing all aspects of student records. This is an opportunity to grow your skills in all aspects of the student lifecycle. 

Working at the National Institute of Teaching 

Contract: Permanent - Full Time 

Salary:   £46,731 per annum + benefits 

Key benefits available to all National Institute of Teaching staff:  

• Highly competitive pay and pay progression opportunities

• Flexible start and end working times

• Flexible working opportunities, including hybrid working

• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service 

• Entry to the Local Government Pension Scheme 

• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals 

• Excellent opportunities to develop your skills and experience and to progress your career 

Further Information  

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities 

Notes:  

• This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment   

• This document is an overview of the role

• The responsibilities will include but will not be limited to those listed above and it is anticipated that the role will evolve over time and as such the duties may change 

• This document does not form part of the contract of employment