Support and Infrastructure Engineer

Principles for Responsible Investment

Location London UK
Salary £42,000 - £50,000
Team IT
  • Closing: 8:00pm, 12th Feb 2023 GMT

Job Description

About the PRI

The PRI is the world’s leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions. The PRI acts in the long-term interests of its signatories, of the financial markets and economies in which they operate and ultimately of the environment and society as a whole. The PRI is truly independent. It encourages investors to use responsible investment to enhance returns and better manage risks but does not operate for its own profit; it engages with global policymakers but is not associated with any government; it is supported by, but not part of, the United Nations.

Working at the PRI provides an opportunity to engage with highly motivated, culturally diverse professionals on a wide range of cutting edge issues through the lens of sustainable finance. The PRI provides scope for development at all levels with opportunities for project leadership and management working alongside some of the most influential signatories and leaders across financial markets and economies. In combination with a supportive culture that encourages continuous learning and flexible working policies, PRI is a highly engaging place to work on truly transformative issues.

Job Description

Day to day responsibilities will be providing 2nd line and 3rd line support to end users (occasionally including external customers), supporting business systems, mentoring 1st line support and general infrastructure maintenance and updating of IT systems and services (patching, backup, security).

After support and infrastructure maintenance about 30-40% of your time will be working on IT infrastructure projects (both IT and business ones enabled by technology).

In a growing IT team there will be plenty of opportunities for personal career growth and to make a real difference.

The work will be based primarily in the London time zone, but candidates will need to work and accommodate our international colleagues. While we do offer some great flexible working options, as part of this support role there is an expectation to be in the office 2 to 3 days a week.

Core Responsibilities:

Incident Management

  • 2nd / 3rd support, with overflow support and assistance to 1st to cover annual leave, illness and busy times.

  • Perform root cause analysis to identify issues and implement solutions.

  • Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes.

  • Prioritise & investigate incidents and seek timely workarounds and publication of solutions.

  • Escalate incidents, communicate progress, document solutions and close incidents.

Infrastructure change, administration & support

  • Monitor, maintain, install & configure all aspects of the infrastructure, ensuring appropriate uptime, performance, quality & reliability of services (internal users and external customers).

  • Participate in technical discussions. Question existing architecture suggest changes and then implement them.

  • Manage Active Directory, Azure AD, Office 365 & desktops.

  • Support of video conferencing, phone systems, File, Print, etc

  • Setup, configuration and deployment of mobile devices.

  • Carry out periodic preventative hardware maintenance on an agreed schedule.

  • Maintain IT hardware and software licence asset register to ensure accuracy.

  • Assist with compliance towards data security, data protection and other legislative requirements.

  • Manage/Maintain backups & assist with annual DR tests.

Projects - Business and Technology

  • Manage and assist in the deployment of hardware and software to support business projects and technology refreshes.

  • In collaboration with the senior IT team members assist in migrating our office and collocated servers to the cloud.

  • Create/update technical and support documents and procedures


  • Ongoing maintenance and patching of our on-premises, hosted and cloud-based infrastructure.

  • Install, administrate, maintain and improve other security technologies (e.g. End point monitoring, Mimecast, Sophos, etc).

  • Securing environments and hardening systems, e.g. firewalls (including VPN), encryption, etc.

  • Conduct periodic email phishing tests.

 Collaboration with other PRI teams

  • Develop strong working relationships with PRI’s other teams to better understand their requirements and apply this knowledge to the prioritisation of work and support

Core Competencies: -

In addition, the PRI expects all roles at a ‘Senior Associate’ level within the organisation to demonstrate the following.


  • Uses business knowledge and analysis to identify issues, applying fact-based insight to develop and evaluate options, offering solutions in a timely manner

  • Identifies gaps in working practices that impact effectiveness and proposes solutions

  • Maintains a professional and impartial stance in assessing all information which feeds into decision making

  • Balances rigour with pragmatism in conducting analyses that are fit for purpose

  • Effectively reviews and quality-checks all analyses

Business Awareness

  • Focuses on maximising Signatory or operational value and driving PRI outcomes

  • Actively keeps up-to-date with developments both within the PRI and externally

  • Utilises knowledge and experience across the PRI to ensure highest quality outputs are delivered

  • Balances the internal needs of the PRI and that of Signatory Organisations to deliver outputs

  • Understands how own area of responsibility drives value to the PRI and meets its mission


  • Builds consensus and trust amongst team members and wider colleagues

  • Is responsive to feedback, proactively following up to ensure any issues are resolved

  • Proactively engages with colleagues in the wider organisation to gain a broader understanding of issues

  • Flexes style and approach based on colleagues’ level of understanding and preferences


  • Speaks in a variety of settings, varying style based on type of audience

  • Uses a variety of innovative methods in presentations to engage the audience and improve their understanding

  • Clarifies matters/issues by absorbing and understanding relevant information and feeding them back in concise terms

  • Engages the recipient using their language, tailoring communication style for the audience


  • Knows and leverages own strengths

  • Actively seeks opportunities to enhance knowledge/ experience

  • Gains input and facilitates challenge to improve processes and new ways of working

  • Actively seeks and shares feedback wherever possible, as a means of improvement

  • Maintains a local network of contacts to encourage knowledge sharing


  • Has a strong sense of execution and delivery, working to agreed deadlines, involving relevant colleagues and allowing enough time for review and quality assurance

  • Monitors and reports on progress, providing regular updates as appropriate

  • Builds time into work plans or projects to assess performance and provide feedback

Technical Competencies & Experience

  • Good experience supporting users and infrastructure with a mixture of on premise, hosted and cloud.

  • Office365, SharePoint, Teams, Exchange Online, Intune and Azure AD

  • Intune: Policies, Compliance Profiles, Scripting, CA, MFA, Software Deployment

  • Good knowledge of Windows Server 2016/2019 and Windows 10 Setup/Administration,

  • Networking, Firewalls, DNS, DHCP, Wi-fi

  • IIS, RDS and DFS

  • Cisco Meraki

  • Experience in PaaS / IaaS /  SaaS / Cloud (Azure) is desirable, including any of the below.

  • Azure

  • Windows Virtual Desktop

  • SQL Server/PostgreSQL

  • Salesforce

We particularly welcome candidates from under-represented groups, including Black, Asian, and other people of colour, those with visible or non-visible disabilities, LGBTQ+ candidates and those who are neurodivergent.

Removing bias from the hiring process

Applications closed Sun 12th Feb 2023


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Sun 12th Feb 2023