Make-A-Wish UK is looking for a Volunteer Coordinator who will support the organisation to recruit, onboard and support our Make-A-Wish UK Volunteers. Volunteers are at the heart of all that we do at Make-A-Wish UK and are a vital part of enabling us to grant magical wishes for children living with critical conditions.

This role is ideal for someone who is looking to gain experience and knowledge within a supportive and friendly team in the third sector. Working alongside more experienced colleagues, the role will be varied and interesting as we implement our new Volunteering Strategy to enable all Volunteers to feel Inspired, Empowered and Recognised. 

Right now, more than 60,000 children in the UK have been diagnosed with a critical condition*, changing their lives and the lives of their families forever. For them, the joy of childhood is brought to an abrupt end with treatment plans, appointments and worry taking over. The power of a wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, leaving a profound and lasting impact on all their lives.    

But Make-A-Wish UK can’t be that light for everyone. It takes a community of volunteers, supporters and donors to help these children feel like children again. We’re looking for people like you to contribute to our collective mission of granting a wish to every eligible child. 

Make-A-Wish UK strives to be a magical, inclusive and inspiring place to work. You will be joining us at an exciting time as we launch our ambitious new strategy which will, ultimately, enable us to reach more children and young people who are eligible for a wish. 

For the full job description for this role, please click here.

Key Responsibilities: 

·       Provide effective administrative support to Volunteers across the charity.  

·       Be a point of contact to our Volunteers on a daily basis.  

·       Deal with Volunteer queries and solve issues in a manner aligned with Make-A-Wish values Be Inspiring, Be Magical and Be Inclusive. 

·       Organise interviews and training sessions for Volunteers.  

·       Support colleagues across the organisation working with Volunteers as required.   

·       Manage Volunteers’ data and activities effectively via Salesforce and according to data protection regulations. 

·       Provide magical support to colleagues in the Community & Volunteering Team with logistics, administration, and any other operational tasks. 

·       Support the Wishgranting, Experience, and Referrals Teams in responding to enquiries from different external stakeholders as required.  

·       Support with the vetting checks for volunteers in recruitment. 

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result, deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.   

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. A relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.  

Make-A-Wish is also committed to attracting and recruiting diverse people as it’s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.