Support Services Coordinator

The Lullaby Trust

  • Team: Support and Information
  • Salary: £22,000 pro rata
  • Location: Hybrid working between remote and London Bridge (one day a week in the office initially)
  • Closing: 5:00pm, 13th May 2022 BST

Job Description

The role is to assist the team with the coordination and data management of services: Care of Next Infant (CONI) programme, training, information and bereavement support.

 The main function of this role will be:

1.       To support the team in collating data and statistics, updating databases & webforms, and producing regular reports from these.

2.       To be the initial responder for all training enquiries and manage the booking administration.

3.       To support the team in arranging training & events for professionals and bereaved families.

4. To cover the helpline services when needed, ensure anyone seeking advice and support is given a high-quality service.

Main Duties & Responsibilities

1.       To support the team in collating data and statistics, updating databases & webforms, and producing regular reports from these.

Maintain and update the CONI databases.

Maintain an up-to-date contact list of CONI co-ordinators, team leaders and paediatricians in Raisers Edge and Excel.

Collate statistics, as required on areas of work within the support services teams and run queries on the relevant databases to support the wider work of the charity e.g. fund raising.

Assist and support the team’s volunteers including befrienders and CONI volunteers.

Assist with the orders of monitors, supplies and other equipment received by charity, including processing purchase orders and maintaining records.

Assist with the annual Support and CONI Services report and collation of statistics for this.

Assist with the services’ evaluation and impact processes including CONI training, Family Day, bereavement support and befriending service.

Become a Raiser’s Edge super-user and attend team meetings and follow up with allocated team tasks.

Provide other administrative support to the team as required.

 

2.       To be the initial responder for all training enquiries and manage the booking administration.

Assist the Training Lead with the development of the Lullaby Trust online platform (upload content, apply changes) and liaise with the external technical web support.

Manage the training inbox: booking forms, payments, providing links to the training for external users

Liaise with the Finance Team

Arrange the live online interactive sessions

Assist with the annual training reports and collation of statistics.

Assist with the video platform (Vimeo) in association with the Lullaby Trust training platform

Email certificates once a month following completion of their online training evaluation. 

3.       To support the team in arranging training & events for professionals and bereaved families.

Arrange online and in person CONI meetings and training sessions.

Assist the Support Team with family day administration, including running postcode queries on Raiser’s Edge, saving queries, run global actions, design online registration form, organise postal invites to be sent out and collect replies.

Import Professionals e-Newsletter sign-ups into RE

Update Raiser’s Edge after family day with any contact details corrections and attendance to family day.

Assist with the Administration of the Annual York Carol Service.

Help with the organisation of the annual Befriender Conference and other events.

Help manage the administration for the new befriender training days.

Ensure all professionals who attend training sessions are added to Raiser’s Edge. 

4.       To cover the helpline services when needed, ensure anyone seeking advice and support is given a high-quality service

Cover the bereavement support and information helplines when needed and during lunchtimes and team leave.

Respond to online information and support enquiries within 24 hours when needed.

Manage the befriender Helpline rota

Create monthly and quarterly newsletters

Keep befriender online records up to date

  •  

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You won't need a CV to apply to this job

Applications closed Fri 13th May 2022

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You won't need a CV to apply to this job

Start your de-biased application