We’re expanding our administrative function and are looking for an administrator to join our Operations and Events Team. This role will be vital to the smooth running of the organisation, working to support programme teams across The Diana Award with a range of administrative tasks. 

 This role will largely focus on administration of our Award and Development Programme and supporting with schools’ outreach for our Anti-Bullying Ambassador Programme, in addition to general office, operations and events support, tasks for which will be divided across the three administrator roles.   

This is a great opportunity for someone looking to bring their aptitude for organisation, attention to detail and communication skills to the charity sector in a fast paced and varied role. 

JOB DESCRIPTION 

Awards and Development Programme 

• Act as a first point of contact for all enquiries regarding the Award and Development programme via email, phone, and website

• Support the nominations process and recruitment of Judges by processing and managing applications

• Support the coordination of Diana Award recipients, collating information and consent forms as required

• Support with the coordination of recipient networking events and other opportunities.  

• Researching and uploading opportunities onto our website, and sharing with our network of Diana Award recipients

Anti-Bullying Programme  

• Support the schools booking process by creating and distributing outreach materials to increase attendance numbers at regional events and sign up for online events.  

• This includes contributing to newsletters, updating our website events calendar, creating event posters, and regular emails to our database of schools. 

• Creation and management of booking forms and school database

• Liaising with the wider Diana Award team to maximise opportunities for cross programme outreach. 

 Office Operations and Events 

• Act as first point of contact for general enquiries via phone and the website and sharing responsibility of general and programme specific inboxes on a rota. 

• Support on the smooth running of the London office. Tasks may include managing post, stationery orders, preparing and packing resources for training and events, liaising with our IT support company and supporting on any other duties as required 

• Act as one of the designated fire marshals and first aiders for the London office, with occasional support at other events as required (please note full training will be provided in this post) 

• Ensure the smooth running of events as required. Tasks may include managing guests lists and correspondence, marketing to schools, liaising with event suppliers/contractors/schools, preparing and circulating briefing packs, attending events on occasion and any other event administration duties as required 

• Carry out any other administrative duties as required 

 PERSON SPECIFICATION

• Experience of providing administrative support within a busy and high performing team  

• Excellent organisation skills and ability to learn quickly 

• Excellent customer support skills and telephone manner 

• Verbal communication skills: ability to communicate effectively with a wide range of stakeholders   

• Writing skills: ability to write for different audiences  

• Ability to work independently and effectively as part of a team   

• Excellent attention to detail 

• Experience of working in a fast-paced environment 

• Problem solving skills, ability to trouble-shoot quickly and make decisions 

• Commitment to learning and self-development  

• You’ll need to be confident in using digital tools and platforms (or willing to learn). These range from form building platforms, to salesforce to managing complex excel documents and databases.  

• Excellent IT skills, confident in the use of Microsoft Office (especially Outlook, Word and Excel) 

• Able to maintain confidentiality and to share information appropriately and professionally 

• Experience of working with a customer relationship management tool, preferably salesforce (desirable) 

• Experience working with schools in an administrative function (desirable) 

• Ability to work weekends and evenings on occasion around bigger events. Approximately 2-3 a year 

• Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission  

• Commitment to follow The Diana Award’s Safeguarding Policy and processes at all times 

This role will be contractually based from our London office, and given the role requirements there will be an expectation to be in the office 3-4 days a week.

The successful candidate must have the right to work in the UK.

The Diana Award is committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.

The Diana Award is committed to building and developing a workforce which reflects the diversity of the young people we support. We are committed to being an anti-racist organisation. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.

The role will close on Monday 19th September with interviews taking place on Thursday 22nd September.