Description:  The IT Director (ITD) is responsible for developing and implementing IT policy, strategy, and infrastructure which serves as the strong foundation from which the organization is positioned to achieve its vision to eradicate child sexual abuse in Texas. To do this, the ITD leads strategic, complex, and cross departmental technology initiatives in addition to overseeing the IT program.

Essential Job Functions:

•   Develop the organization’s IT vision, collaborating with senior leadership to build a multi-year roadmap that aligns technology operations with strategic initiatives. Develop and communicate easily understood KPIs that identify leading indicators and anticipate emerging needs.

•   Leads strategic initiatives involving application rationalization, the transition of programs to new platforms, cross departmental process improvements and the merger of disparate systems.

•   Directs the sourcing and implementation of new technology platforms and products in alignment with multi-year technology strategy roadmap.

•   Manages technology projects and initiatives from start to finish of the project lifecycle including statement of work development, requirements gathering, process development/optimization, technology/system evaluation, financial modeling, implementation, and evaluation.

o   Ensures projects are on time and on budget. Ensures that project/department milestones/goals are met and adhering to approved budgets.

o   Leads change management and communication efforts.

o   Schedules and facilitates project team meetings (includes developing and communicating agendas, meeting notes, assigning and tracking action items to ensure completion).

o   Develops project plans inclusive of stakeholder analyses and engagement, communications, implementation, and training.

o   Works with process owners to develop oversight criteria and action plans. Examples of projects/programs include risk management, organizational policy and process development, technology strategy/roadmap, cross departmental process development, implementation and evaluation, technology/tool assessment, evaluation and procurement, operational program management.

•   Identify future challenges in the IT landscape and developing mitigation strategies inclusive of business continuity, security vulnerabilities and strategic solutions

•   Lead efforts to optimize business and IT processes to ensure people are focused on high value work.

•   Build strong rapport internally and externally to achieve desired objectives and is seen as an internal ‘go to consultant’ for IT initiatives.

•   Actively manage vendors along with their technology stacks, costs, and performance to ensure vendors are fully leveraged and meeting expectations.

•   Maintain computer security systems including firewalls, wireless data encryption, HIPPA and other measures to ensure the security of information and communications.

•   Lead technology support services involving the integration of hardware, software, and peripherals into systems. Oversight of technology support services, system and network maintenance, audiovisual and conferencing systems, and outsourced help desk.

•   Oversee IT budgeting and forecasting in addition to preparing and delivering financial presentations for IT investments.

Qualities & Experience

•   15+ years of relevant technical experience, including 8+ years in a leadership role. Demonstrable experience overseeing an in-house IT program, serving multiple internal clients with varying needs and IT capabilities.

•   Learner – Is naturally inquisitive and enjoys learning about technology and operational advancements and implications to the CACTX ecosystem. Strong sense of ownership, urgency, and drive.

•   Business knowledge – Develops a strong knowledge of the CACTX business model inclusive of programs, infrastructure, and financial model to appropriately develop and scale technology strategies. Utilizes knowledge of CACTX model to maximize processes and systems while meeting the needs of internal clients and their program objectives.

•   Communication – Delivers and presents information to all levels within the organization, customizing messaging and delivery based on audience.

•   Change Management- A strong understanding of how people view transition and the mechanism of transition. Skilled at focusing on the people side of project outcomes and associated changes, including changes to business processes, systems, and technologies. Ability to create and deliver strategies and plans to help employees maximize the adoption and sustained use of new programs/systems.

•   Process Improvement – Skilled in understanding and providing structure to ambiguous or complex initiatives. Uncovering inconsistencies or inefficiencies in business processes and making actionable suggestions for enhancement.

•   Problem/Opportunity Solving – Exceptional problem-solving and facilitation skills and an ability to articulate complex problems and solutions in a simple, logical and confident manner. Intellectual capacity and relevant experience is leveraged to develop creative solutions and resolve conflict

•   Critical Thinking—Due to the need to process large volumes of highly complex information regularly, well-developed critical thinking skills are imperative. Ability to see both the forest and the trees simultaneously, foresee obstacles and implement preventative measures are key skills for success.

•       Project Management – Is an experienced and confident project manager with relevant, technology and/or systems procurement and implementation experience. Strong skills in effective meeting management, ability to influence others outside direct line of authority, planning and execution, and effective task management. Highly skilled as a liaison between business and technical team members, keeping everyone working towards a singular goal, and effective management of timelines, budgets, and priorities. Adaptive and flexible leadership style. Prefer Agile experience and/or certified SCRUM Master.