Our Volunteer Experience Team supports all administration activities relating to volunteering good practice throughout the volunteer journey, with a specific focus on recruitment and retention of volunteers.  The Volunteer Experience Assistant  will regularly communicate with a wide range of potential and existing volunteers whilst maintaining our already high standard of customer service.  Actively working daily on the volunteer database, the role is responsible for keeping SSAFA’s volunteer records up to date and ensuring any issues are rectified.  

Throughout your time in this role you will have the opportunity to be involved with various initiatives in developing different points throughout the volunteer journey to achieve our team’s objectives.

Whilst the role has flexibility to work remotely, there will still remain a requirement to attend the London office if required.

About the team

Our team is dedicated to supporting our network of 2,700 volunteers as well as prospective volunteers. Each team member brings a breadth of skills and experience from whom you can learn new skills and develop your understanding of the volunteer lifecycle. We also welcome suggestions for new and exciting innovations so any ideas you may have are encouraged to be shared.

About you

Whilst this role is suitable for someone looking to take their first steps into volunteer experience management, experience in providing an administrative service to various stakeholders is key. Excellent interpersonal skills will also be required in order to provide SSAFA’s volunteers with the  high-level of customer service they expect.

On top of this you will need to demonstrate an ability to use IT software systems such as Microsoft Office, and databases to ensure information is processed in an accurate and timely way across SSAFA’s systems.

Whilst its not a necessity, experience of volunteering or working with volunteers would be advantageous to get up to speed in this role.

If you have a passion for volunteering, share SSAFA’s values and have a true commitment to diversity and inclusion please follow the instructions at the end of the advert to start the next step in your career.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

For further information about the role

Download the full job description here.

Click here to view the benefits SSAFA has to offer.

If you have any queries or would like to speak to someone about this role, please contact Jonathan Taylor, Volunteer Experience Team Leader (Jonathan.Taylor@ssafa.org.uk) for an informal discussion.

Click on 'Start your application now' to begin the application process.

Closing date:   12th September at Midnight

Interviews:   21st September 2022.