An opportunity has arisen for a CRM Business Partner to manage our CRM, and act as a point of contact for our CRM users, co-ordinate technical support requests and work to identify solutions within the CRM to support business processes and inform on our strategic objectives.

About the role

We are seeking a highly motivated and driven individual who can manage our supporter and volunteer database, Blackbaud CRM, supporting our fundraising and communication strategy, volunteer management operations.

 You will manage, develop, and maintain our CRM and help to provide vital insight to support our charity’s strategic objectives.  This will involve continuously evaluating and developing of the CRM to ensure best in class data management practices as well as supporting teams with technological solutions to continually improve our charity’s ability to support our Armed Forces community.

About the team

The CRM Business Partner reports to the Head of Supporter Experience and Data Management, but also works alongside key stakeholder groups in Volunteer Operations, Fundraising and Marketing.  

About you

To carry out this role successfully you will have experience of managing CRM products, ideally Blackbaud CRM. You’ll also need to have strong communication and engagement skills with an appreciation of how to approach and influence stakeholders.

You will have experience of producing CRM insights for retention, acquisition, segmentation and engagement; and great analytical skills to identify and communicate findings.

You’ll also have experience of training CRM users, creating and maintaining a suite of accessible and impactful resource guides.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of practical, emotional, and financial support for serving personnel, veterans, and their families in their time of need. In 2021 our trained teams of volunteers and employees helped more than 66,000 people, from Second World War veterans to those who have served in more recent conflicts, or currently serving (both regulars and reserves), and their families.  

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.  

Further information about the role 

Download the full job description here

Review the benefits that SSAFA has to offer here

If you have any queries or would like to speak to someone about this role, please contact Liz Graham (liz.graham@ssafa.org.uk) for an informal discussion.  

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

How to apply 

Click on 'Start your application' now. 

If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk  

Closing date: Midnight on Wednesday 22 March 2023. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: TBC