The British Academy – the UK’s national body for the humanities and social sciences - is seeking a Salesforce Administrator to join our IT Team in the Resources directorate, providing key support in the maintenance and development of our recently implemented Salesforce CRM.

ROLE PURPOSE / OVERVIEW

The role

The British Academy is undergoing an exciting change in its digital capabilities and has recently transitioned to Salesforce as its new relationship management platform. The role is being introduced to support growing adoption and development of the system.

The Salesforce Administrator role supports a business-critical CRM platform used by over 140 staff across multiple functional areas.

Working closely with the Salesforce Support & Enablement Manager, the postholder will act as a key subject matter expert for day-to-day Salesforce administration, managing platform configuration, supporting user access, data quality, reporting, user adoption and providing operational support.

The role will suit a Salesforce Administrator with a minimum two years’ practical configuration experience who also enjoys collaborating with and supporting users. The candidate must possess a strong understanding of development lifecycle best practices and hold relevant Salesforce certifications

OFFICE LOCATION - 10-11 Carlton House Terrace, St James Park, London, SW1Y 5AH

KEY RESPONSIBILITIES

1. Salesforce Development and Maintenance

• Act as the primary point of contact for Salesforce administration queries.

• Manage, prioritise and resolve business as usual support requests.

• Configure, maintain and optimise Salesforce objects, apps, Lightning pages, automations, permission sets and related platform features.

• Support continuous improvement of Salesforce functionality.

• Support users to create, maintain and enhance reports and dashboards.

• Maintain system documentation and change log.

2.    User Support and Training

• Provide ongoing Salesforce support to users.

• Manage user access, licenses, permission sets and portal activation.

• Deliver training sessions, workshops and informal coaching on the system.

• Develop user guides, knowledge articles and self-service resources.

• Provide guidance to teams managing external users of the Academy’s self-service portal, including for the payment of subscriptions. 

3.    Data Preparation and Management

• Promote effective data management practices.

• Work with the Data Governance Manager to monitor and improve CRM data quality.

• Undertake data transformation, migration and loading activities.

• Support delegated colleagues to prepare and migrate data as part of an integration project.

 Key Stakeholders

Internal:

Salesforce Support & Enablement Manager; Senior Business Analyst and wider IT team; Data Governance Manager and wider Monitoring & Evaluation team; Salesforce internal userbase

External:

Relevant product support helpdesks e.g. Salesforce technical support; Academy’s managed services provider

ROLE REQUIREMENTS

QUALIFICATIONS

• Salesforce Certified Platform Administrator essential with Certified Platform Administrator II desirable.

• Minimum two years’ practical Salesforce support experience essential.

• Experience in Non-Profit Success Pack and Salesforce Data Loader highly desirable.

• Knowledge of GDPR and data protection practices, particularly in relation to CRM usage, highly desirable.

• Commitment to maintaining and developing professional Salesforce knowledge and keeping up to date with platform developments and best practices.

WORKING RELATIONSHIPS

Works and communicates effectively, both verbally and in writing

• Builds effective and collaborative working relationships with stakeholders across the organisation, employing empathy and patience to support users with varying levels of technical knowledge and experience.

• Works closely with the Salesforce Support & Enablement Manager to maintain platform effectiveness, support continuous improvement initiatives and ensure alignment with organisational priorities.

• Collaborates with the Senior Business Analyst to understand and build to documented user requirements as part of ongoing Salesforce development.

KNOWLEDGE AND SKILLS

Demonstrates and develops appropriate knowledge and skills

• Demonstrable experience in end-user support with hands-on experience of managing user access and troubleshooting issues in a highly customised Salesforce environment.

• Can confidently deliver effective training on basic functionality and team specific customisations and processes.

• Able to translate technical concepts into accessible language for non-technical users.

• Ensures data is managed with transparency and accountability.

• Hands-on experience of working with one or more of the following products desirable: Findock, (Marketing Cloud) Account Engagement, Experience Cloud, Formstack Documents.

PROACTIVITY AND PLANNING

Manages time and resources effectively in order to achieve own and organisational objectives

• Anticipates potential issues and identifies opportunities for process or system improvement before they impact users.

• Takes ownership of assigned responsibilities and prioritises workload effectively to support the continuous operation of the Salesforce platform.

• Works flexibly across project workstreams and adapts to shifting priorities.

PROBLEM SOLVING AND DECISION MAKING

Ensures good decisions are made through a rational and methodical approach

• Exercises sound judgement in identifying root causes, evaluating options and implementing appropriate solutions within agreed governance frameworks.

• Assesses the impact of proposed changes on users, processes and data integrity.

• Sets the right balance between referring decisions to the appropriate level and taking things forward without referral.

WORKPLACE VALUES

The Academy’s workplace values and supporting text are set out below. We share these core values with each other. They guide how we work together and with others. We demonstrate them through our behaviours.

COLLABORATION- We consistently work together to a common purpose, supporting each other, communicating openly and sharing knowledge. We are flexible and adaptable, receiving feedback constructively

CREATIVITY - We bring imagination and curiosity to our work, valuing learning, diverse thinking, and innovation. We are open-minded, receptive, and responsive, taking account of alternative perspectives

EMPATHY-We are understanding, sensitive, compassionate, and considerate, mindful of our own wellbeing alongside that of others

EXCELLENCE - We always do our best, without striving to be perfect, applying our expertise and experience to develop and grow

INTEGRITY - We are open and honest with each other, accepting personal responsibility and demonstrating loyalty. We are reliable and dependable, having belief that we will be transparent and clear

RESILIENCE - We are confident, bold, and tenacious, knowing when to listen as well as when to speak up. We respond positively to challenges and overcome problems

RESPECT - We are inclusive in our regard for each other, showing courtesy and appreciation. We treat people fairly and equally, welcoming everyone’s contribution and difference

APPLICATION PROCESS

We have a two-step approach to hiring, beginning with submitting an application through the Applied platform. This will be followed by a panel interview and may involve a task component.

To apply, please submit your CV and complete the application questions.

Applications will be assessed in two stages. We will first review and shortlist candidates based on their CVs. Following this, the application questions of shortlisted candidates will be reviewed and scored to determine who progresses to the next stage of the recruitment process.

Please note that we use AI screening software to identify responses that have been copied from AI sources and are not your own work.

The deadline for applications is 12:00 noon on 5 October 2026, however, we may close this role sooner if we receive a high volume of applications.  In these circumstances we will give those who have shown interest 24 hours notice of the change of deadline.

Interviews for this role are currently scheduled for 21 October 2026, but this may be subject to change.