Duration: 6 Month Fixed Term Contract 

Salary: Circa £54,000 per annum 

Job Level: 3 

Hours: 35 hours per week. Other flexible arrangements will be considered 

Disclosure Level: Basic. This role involves no direct or indirect work with children  

Reports to: Head of Digital 

Location: Working from home and at 1 Westfield Avenue, London E20 1HZ  

At the UK Committee for UNICEF (UNICEF UK), we pull together to achieve the best possible results for children in danger around the world.  We believe in an inclusive workplace and in the power of fulfilled colleagues who share the same values and goals, enjoy their work and are motivated to do their utmost for children.   

Our work is guided by the UN Convention of the Rights of the Child (UNCRC) and the Sustainable Development Goals (SDGs), which recognise the universality of children’s rights.   

ABOUT THE TEAM  

The Information & Technology department aims to connect, protect and empower our organisation, people and stakeholders to deliver value for children. The Digital Team shapes and delivers the digital strategy, partnering with the business to deliver to our organisational goals.  

ABOUT THE ROLE 

The role oversees development of UNICEF UK’s online platforms portfolio, ensuring it aligns to the digital strategy and keeps pace with business requirements.  

What we will expect you to achieve 

• Establish strong and effective relationships with business stakeholders to design and continuously deliver against our various products, visions and business objectives, continually updating and refining our online platforms’ backlogs. 

• Work effectively with current and potential future technical partners to deliver against product backlogs, bringing knowledge of developments in the technology we are using and in the wider digital sphere to innovate solutions. 

• Partner with relevant staff to accelerate our experimentation workflow, ensuring the process of experimentation is appropriately supported and successful experiments are deployed in a timely fashion. 

• Help business stakeholders to understand product performance and propose improvements, including recommending advisability of product redesign.  

• Ensure our online supporter experience fulfils our current and future user requirements and meets their expectations.  

• Use analytics, audience and brand insight/research to develop more effective, stand out interactions.  

• Work closely with other colleagues in the Digital Team to ensure that the online platforms backlog is appropriately consulted and adequately reflected in their operational plans.  

• Work closely with delivery partners to ensure products are available and functioning as anticipated at all times, reducing risk to align with key results.   

• Proactively share skills and knowledge with relevant staff and champion agile and supporter centric approaches.  

• Be occasionally available out of hours and on weekends to support the annual Soccer Aid event and so that in the case of an emergency UNICEF UK can respond quickly. 

• Demonstrate and model a commitment to our shared values, behaviours and inclusive practices (known as Our Shared Commitment) in all aspects of your work. 

BEHAVIOURS, EXPERIENCE AND SKILLS 

This section contains the essential behaviours, experience, knowledge and skills needed in order to be effective and successful in this role. All criteria in this section are essential. 

Effective behaviours 

Supporter driven and mission aligned 

• Is committed to children and their rights and motivated to work towards creating a better world for every child.   

Analytical

• Analyses available information to make logical and sound judgements. 

• Questions assumptions and seeks further insight to inform decision making. 

Communication  

• Communicates concisely with clarity and accuracy. Tailors communications to inspire audiences to engage.  

• Presents complex and difficult messages clearly and with impact. Negotiates with and influence others. Gains commitment from other teams, agencies and stakeholders.  

Inspiring great teamwork  

• Encourages a supportive and positive working environment where questions/opinions can be expressed appropriately. 

• Promotes involvement based on skills and knowledge rather than job title. 

Creative and innovative 

• Contributes ideas, approaches and insights that enable innovation.  

• Scans the external environment for trends, insights, ideas and best practice, and builds a network of relevant individuals to gain alternative perspectives that improve performance.  

• Empowers people to innovate and welcomes new ideas that are focused on the delivery of strategic priorities.  

• Problem-solves and improves existing work processes.  

Relevant experience 

• Experience of working in partnership with multiple business owners and agencies to design and continually improve user-centred product backlogs for high profile websites. 

• Experience of delivering digital projects in a fast-moving, multi-stakeholder environment. 

• Experience of agile, iterative and continuous product development processes and practices. 

• Experience of managing a live product backlog in line with changing priorities. 

• Experience of working with multi-disciplinary teams, cross organisational projects and external stakeholders to drive change and achieve results. 

• Experience of using audience data and insight to drive decision making. 

Specific knowledge and skills 

• Five or more years’ experience improving delivery velocity and innovation in a user-centred environment; turning strategic outcomes into concurrent product workstreams and managing backlogs ruthlessly. 

• Google Analytics, A/B testing tools, CMS (particularly Word Press/WP Engine), Amazon web services, Cloudflare and Payment Gateways.  

• Knowledge of any of: Shopify, Loqate, Formstack, Browserstack, Sentry and Concentric desirable.  

• UAT. 

• Knowledge of online user experience disciplines. 

• Knowledge of the principles of design thinking. 

• Able to drive ideas and innovation around digital, together with the ability to communicate digital concepts to a non-technical audience. 

• Website/app development lifecycle and associated processes. 

• Line management experience highly desirable.