Make-A-Wish UK is looking for an Experience Administration Assistant who can support our busy Experience Team

As part of a core team, our Experience Team provide excellent administrative support and ensure our stakeholders have a magical experience. In this busy and varied role, you will be responsible for communications, the acknowledgement of support, the fulfilment of materials, and other admin tasks.

Right now, more than 60,000 children in the UK have been diagnosed with a critical condition*, changing their lives and the lives of their families forever. For them, the joy of childhood is brought to an abrupt end with treatment plans, appointments and worry taking over. The power of a wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, leaving a profound and lasting impact on all their lives.   

But Make-A-Wish UK can’t be that light for everyone. It takes a community of dedicated volunteers, supporters and donors to help these children feel like children again. We’re looking for people like you to contribute to our collective mission of granting a wish to every eligible child.

Make-A-Wish UK strives to be a magical, inclusive and inspiring place to work. You will be joining us at an exciting time as we launch our ambitious new strategy which will, ultimately, enable us to reach more children and young people who are eligible for a wish.

You can find the full job description for this role here.

Key Responsibilities:

• You will be supporting a wide range of stakeholders, dealing with enquires by phone, post, email, social media

• Responsible for the opening, processing and/or allocation all mail received at the Hub

• Inputting data into our CRM, Salesforce

• Ensuring supporters are thanked for their contributions

• Sending our Fundraising materials to supporters

To be successful in this role, you will need:

• You will need to be highly organised

• Have the ability to juggle conflicting priorities

• Good understating of Excel

• Be creative

• Excellent customer service skills

• Experience of fast paced working environments

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace. 

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.

Make-A-Wish is also committed to attracting and recruiting diverse people as it’s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.

Wondering what it means to be part of Make-A-Wish? Find out more.