Distributors play a key role in the world's economy. They support the supply chains that deliver nearly every physical product you come across. And distributors are in the midst of massive modernization and business transformation initiatives. Proton is at the forefront of that innovation - rejuvenating the $6 Trillion distribution industry by empowering these companies with AI.

The Senior Account Manager Role:

We are looking for a thoughtful and sales-minded Senior Account Manager to join our foundational Account Management team. Even without an Account Management team, Proton's net retention is >160% (!), meaning our customers get started with us, become raving fans, and then want to buy more from us.

If you’re ready to join a high-growth startup with a supportive and collaborative team, join us for a career-defining adventure.

Your Impact:

You will be Proton's first Account Manager, helping us shape the strategy of how we transition and scale from Customer Success (maintenance/ops) to Account Management (educating/upselling).

As the face and voice of Proton, you will build credibility as an advisor and connector, and develop new business within existing accounts.

As the Senior Account Manager, you will be responsible for:

• Hitting Revenue Targets: Ensure pilot conversions / annual renewals, executing plans for upsell and cross-selling

• Relationship Management: Setting success goals and metrics with clients, being a dedicated contact for questions/challenges, being a liaison for Proton's Product team to work with clients / users

• Client-Facing Meetings: Quarterbacking & attending user intercepts / shadow sessions, Standard manager check-ins, strategic QBRs

• New Customer Onboarding: Integration support (attending meetings, updating clients, etc.), quarterbacking the coordination of training for new Proton customers, Setting and tracking usage goals / incentive programs

• Ad-hoc Strategy: Generating reports / pulling down metrics / etc., fielding new feature requests / customizations, Hubspot management (Notes, Deal details, etc.), Help write and update the "playbook" for account management, Support hiring / growing our team

Preferred Qualifications

- Experience in Account Management or Sales in Enterprise SaaS or B2B distribution

- Scrappy, thoughtful, detail-oriented

- An interest in Artificial Intelligence, B2B Distribution, and technology in general

Benefits

This is a full-time remote position with equity, health benefits, 401k and a generous vacation policy.

Our Hiring Process

At Proton.ai, we assess candidates using an unbiased and thoughtful process. We ask questions directly related to the work you will be doing. Resumes are optional. They are not the focus of our selection process.

We know the confidence gap can get in the way of great candidates putting their hats in the ring. So please don’t hesitate to apply — we’d love to hear from you. Candidates enjoy our application process! They tell us that the questions we ask make sense, plus they get to showcase their abilities. And we provide feedback!