Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact recruitment@unifrog.org.

The role and responsibilities

As Head of UK Account Management, you’ll lead our UK Account Management team to maximise partner engagement with the Unifrog platform and achieve sky-high resubscription rates.

You’ll also support some of the UK’s biggest multi-academy trusts to make the most of our MAT dashboard, and to roll out Unifrog across all of their schools

Your key responsibilities:

• Lead the UK Account Management team to achieve their Goals and Objectives.

• Line manage the UK Senior Account Managers. Conduct their PDRs and support them with their personal development goals.

• Refine and execute our engagement strategy with the Head of UK Partnerships and Head of UK Sales. Work closely with the Senior Account Managers to deliver this in a targeted and tailored way.

• Work in partnership with the Head of UK Sales to make sure partners of concern are well supported to improve their engagement with the Unifrog platform.

• Take the lead for the onboarding and subsequent engagement and success of some of the UK’s largest multi-academy trusts.

• Attend events and conferences, presenting to careers leaders and decision makers from both partner and non-partner schools across the UK.

• Lead on our UK student launch project, aimed at supporting the most disadvantaged students and schools in the UK.

• Develop a bespoke engagement strategy for our FE college partners, including the implementation of support for managing T Levels.

Working together

You’ll be working with our UK school and colleges team. You’ll have regular contact with a variety of other team members too, from marketing and data analysis to events and content teams.

You’ll be line-managed by our Head of UK Partnerships. 

What we’re looking for

Essential:

• Minimum 3+ years of account management or customer success experience.

• Personable and proven track record of building great professional relationships with multiple stakeholders.

• Strong leadership skills to motivate and inspire teams and individuals.

• Strong written and verbal communication skills.

• Proficient in data analysis and using a CRM system.

• Active listening and objection handling skills.

• Excellent attention to detail.

• Strong problem-solving and decision-making skills.

• Excellent project management and organisation skills.

• Experience of managing multiple and competing priorities.

• Strong line management experience and ability to coach line managers.

Desirable:

• Experience or an interest in education (edtech experience is favourable but not necessary).

You will be leading a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £50,000 per year (Grade C), plus car allowance and a share in a company-wide performance bonus. 

• Full-time.

• Work remotely or in our London office.

• 28 days paid holiday per year (plus bank holidays).

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Wednesday 28th August 2024.

• Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.

• i. With reference to examples of your experience, what would make you an excellent candidate for this role? (250 words)

• ii. As Head of Account Management, you will lead on the onboarding and initial training for the UK's largest multi-academy trusts. One of the trusts is resistant to adopting a whole trust approach to their careers strategy and as a result, engagement levels across schools are mixed. What steps would you take to support the trust and maximise their engagement? (250 words)

• iii. Tell us about a time a when you had to build a relationship with a stakeholder when it was particularly challenging. What was your approach? (250 words)

• Stage 2: Phone interview (15 minutes) 📲

• Stage 3: Video call interview (1 hour) 🖥️

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 9th September.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.

• Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.