The Expedition Enrollment Supervisor is an essential part of the Expedition Admissions team, supporting efficient communication with students and program staff. They communicate directly with students about enrollment requirements, payments, and deadlines. The Expedition Enrollment Support Supervisor is responsible for compiling and distributing paperwork and information in a timely and accurate fashion to admissions officers, staffing, students, and locations to ensure complete and up-to-date expedition student files. This position manages the webinar program that includes student orientation webinars and course-specific Q&A webinars, and serves as Webinar Host from September through April.

Please note in order to ensure pay transparency and pay equity the range posted is non-negotiable. If you are unwilling to accept an offer within the posted range, please review our other opportunities to see if one better aligns with your salary expectations.

What does an Enrollment Support Supervisor do?

• Assist Admissions officers with general customer service tasks such as email, phone, course paperwork, diploma issuance, and directing student to the best fit course

• Lead the Webinar program. Deliver three to six ~60 minute student webinars each week, preparing presentations, procuring panelists, tracking attendance, and adapting webinar schedule to meet current student and course needs

• Supervise tasking for the seasonal Webinar Host

• Contact students for upcoming courses regarding missing enrollment forms and overdue tuition. Includes sensitive, and sometimes difficult, conversations with parents and students regarding enrollment eligibility and finances

• Assist with student file maintenance and general officer administration tasks. Responds to requests for student evaluations and other information

• Assist the Expedition Registrar in handling VA Benefits, 529/AmeriCorps processes, and college credit registration and reporting

• Prepare post course materials, ensuring timely shipping of course diplomas/certificates for locations

• With Expedition Admissions Manger, serve as Acting Registrar and University Relations Manager 

• Evening and weekend work is required to accommodate the webinar schedule 

In your first 6 months, you will: 

• Become fluent in Expedition Admissions policies and processes

• Work 1-2 shifts per week on shared team phone queue

• With Admissions Assistant, become fluent in process for diploma printing and filing

• Begin weekly contact with students on upcoming courses regarding missing enrollment forms and overdue tuition

• Take over management of the Webinar Program, including scheduling and hosting webinars, creating content, and collaborating with campus staff to ensure accurate and complete webinar information

• Begin training for Acting Registrar and University Relations Manager

What makes a great Enrollment Support Supervisor at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. While our ideal candidate comes with the skills listed below, we expect to provide training and development support in some of the areas.

• Data entry, filing, and computer skills required

• Must be responsible, organized, and able to independently prioritize tasks and details

• Strong written and verbal communication and office skills required

• Responsible for direct student communications regarding course payments, as well as transfer and cancellation policies

• Supervises tasking for summer seasonal Webinar Host

• This person must work cooperatively with Expedition Admissions and Marketing and Creative staff, as well as consulting with other departments and locations

• A passion for NOLS courses, customer service, and an excitement for connecting expedition students to the NOLS mission is necessary 

• Experience in personal outdoor recreation, outdoor education, and/or experience supporting expedition operations preferred

Who is NOLS?

NOLS is a nonprofit global wilderness school that strives to be the leading source and teacher of wilderness skills and leadership that serve people and the environment. Our community—staff, students, trustees, and alumni—shares a commitment to wilderness, education, leadership, safety, community, and excellence. 

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

Why is NOLS a great place to work?

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit of free outdoor equipment rental" at our various locations

• Insurance Coverage: Medical, dental, and vision benefits are available at a special NOLS rate to seasonal employees. Full-time employees are eligible for benefits package. 

• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the season.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Additional Information

This job as a strong preference for a candidate to be based at NOLS Headquarters in Lander, WY USA. If remote candidates are considered you must live in or be willing to relocate to one of the following states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Utah, Washington, and Wyoming.

• A criminal background check is required from all NOLS employees.

• NOLS participates in e-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with People Team and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.

How to Apply

At NOLS we use the Applied platform for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your resume alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymized, and reviewed in a random order by members of our team. 

The Applied platform also asks some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

All you need to do is start the process by clicking on the yellow button on the top right.