Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.

As Community Fundraising Assistant you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition, you will support and help to develop our volunteering programme establishing more connections across our community to raise more voluntary income.

Directly supporting the Community Fundraising Manager and working closely with all of the Supporter Engagement team it would be beneficial, but not necessary, if you have previous experience or an interest in fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative and interpersonal skills, the ability to manage a varied workload and be highly organised.

We offer flexible working patterns, both in terms of hours and remote working. Please note that this role will require the Community Fundraising Assistant to be in the office for a minimum of 2 days a week, to carry out regular posting of fundraising materials and weekly income and donation processing duties.  

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Please read the Community Fundraising Assistant job pack for further information.

Job Description

Job Title: Community Fundraising Assistant  

Department: Supporter Engagement Team, Income & External Affairs Directorate  

Reports to: Community Fundraising Manager 

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking 

Type of role: Full-time, permanent 

Purpose of the Role:      

As Community Fundraising Assistant, you will be responsible for the delivery of fundraising and engagement support to community supporters and challenge events participants. You will work closely with the Community Fundraising Manager to handle all incoming enquiries and will proactively communicate with supporters, using relationship fundraising techniques to provide an excellent supporter experience and build long term relationships. You will also ensure processes and materials are in place to enable staff and supporters to carry out their fundraising in a compliant and effective way. 

Key Responsibilities and Accountabilities: 

• Be the point of contact for community supporters, both new and existing, and provide an excellent supporter experience. 

• Be the point of contact for community fundraising volunteers, working with the Community Fundraising Manager to recruit, steward and monitor, and create supporting materials. 

• Be responsible for maintaining and updating supporter records on our CRM system, Beacon, ensuring all fundraising activity and communication history is correctly recorded. 

• Ensure supporters have the fundraising materials needed to deliver successful, enjoyable and compliant activities. 

• Assist in the creation and delivery of regular and engaging communications to both internal and external audiences, ensuring data is accurate and contact preferences are adhered to. 

• Maintain accurate recording of income and expenditure for the team by inputting data into monthly income reports. 

• Support the Community Fundraising Manager in supporter stewardship and event delivery. 

Duties: 

Support the Community Fundraising Manager in the day-to-day admin of their role and supporting work to reach and exceed fundraising targets by delivering an excellent supporter experience, processing and acknowledging gifts, managing our supporter database and responding to donations. 

• Build long lasting relationships with our community supporters by delivering a first-class experience to supporters, engaging in positive conversations through various communication channels, such as email, telephone, and written media. 

• Efficiently respond to supporter and wider audience enquiries, adding value, and taking every opportunity to promote and exceed expectations. 

• Manage fundraising equipment including packs, collecting tins, etc.  

• Occasionally attend and support at community events, some of which may be on evenings and weekends. 

Support the Community Fundraising Manager in the day-to-day management of the Community Fundraising Volunteer Programme, growing the programme and delivering an excellent supporter experience, developing income opportunities to contribute to fundraising targets, managing our supporter database and responding to donations. 

• Build long lasting relationships with our volunteers by delivering a first-class support programme, building positive relationships, encouraging fundraising, supporting and training volunteers in our process and monitoring impact through regular catch-up meetings. 

• Support with the creation of effective training and support materials for volunteers, and support with the admin of sending materials digitally or via the post. 

• Provide the Community Fundraising Manager with standardised reports to monitor the impact of the volunteer programme. 

Maintain the database, Beacon, and manage the stewardship and financial tracking to support the delivery of the community fundraising strategy. 

• Work with the Community Fundraising Manager to provide a ‘first port of call’ for community fundraising communications and enquiries.  

• Work with internal fundraising teams to provide a smooth handover of supporter queries where appropriate.  

• Work with the team to process community and challenge event data, send ‘thank you’ letters, and welcome packs where needed.  

• Help maintain a suite of written processes for community supporter and challenge events stewardship, and financial and database processes, as well as a collection of ‘thank you’ letters and standard responses on the database. 

• Carry out any other reasonable duties and projects as assigned by the Community Fundraising Manager. 

Work with the Community Fundraising Manager to deliver an excellent supporter experience and stewardship process for all challenge events participants. 

• Work with the Community Fundraising Manager to ensure our website and other communications are up to date and working effectively to recruit participants for our challenge events throughout the year.  

• Respond to challenge events enquiries, reactively supporting fundraisers and providing them with relevant information and materials. 

• Provide excellent supporter care by keeping in regular contact with our event participants, encouraging them to reach their fundraising targets and sending necessary materials and charity updates.  

• Liaise with challenge event organisers and upload necessary information via their platforms. 

• Log supporter details and communications into our CRM system, Beacon. 

• Work with our Brand and Communications team to ensure our supporters are celebrated and encouraged via our social media platforms. 

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible, and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity. This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.  

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work. 

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.  

Person Specification 

Skills:  

• Exceptional organisational skills. 

• IT literate, including the ability to use databases.  

• Excellent written and verbal communication skills in English. 

• Understanding of safeguarding. 

Knowledge:  

• Knowledge of the voluntary sector. 

• Understanding of financial hardship. 

Experience:  

• Excellent numeracy and Microsoft Excel skills. 

• Good organisational skills. 

• A methodical approach to data and a good eye for detail. 

• Ability to communicate clearly, write clearly and accurately, including drafting routine correspondence and taking minutes of meetings. 

Personal Attributes: 

• Interest in fundraising and stewardship of supporters and volunteers. 

• Highly motivated with an ability to work on own initiative and work proactively in key areas of responsibility. 

• Commitment to Turn2us values. 

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are interested in applications from people from varied backgrounds. 

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