UK Youth has for over 75 years operated an Outdoor Centre at Avon Tyrrell. 

As leaders in outdoor learning, our provision is intentionally inclusive and champions effective youth led engagement to deliver positive outcomes for young people.

The Customer Experience Coordinator supports our provision by:

• Proactively promoting and selling outdoor learning programmes and facilities carefully matched to customer requirements and learning objectives

• Delivering excellent customer services to guests on site, facilitating a high-quality customer experience

Candidates should enjoy working in a young person centred setting and be able to demonstrate the following personal qualities:

• Previous experience in a similar administrative role

• Strong ICT skills including experience of database entry

• Experience of communicating effectively with a wide range of organisations and individuals

• A good understanding of the value and positive impacts of outdoor learning or a willingness to learn

This exciting dynamic role will involve some weekend working (currently this is approx. one per month) and some occasional 7pm finishes primarily over the summer months to support our operational delivery and guest requirements.

What we can offer you

We offer a competitive range of benefits including:

• 27 days annual leave plus bank holidays

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell

• Cyclescheme and Techscheme

How to Apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system (provided by Applied).

• Closing date for applications is 12 noon on Monday 26th September

• First round interviews are due to take place 29th and 30th September

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks which include criminal record check and employment reference.

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.

Why work at UK Youth

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development.

UK Youth prides itself on being an Equal Opportunity employer, and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.