Start Date - As soon as possible

Location - London, Oxford or Milton Keynes

Are you looking to start and develop your career in one of the world’s largest research organisations?

We are looking to grow our talented team of transport mystery shopping specialists and looking for a Graduate Research Executive to support the success of our dedicated transport industry team and the wider Channel Performance team in terms of building the relationships with clients’ businesses, adding value and delivering impact from our mystery shopping programmes.

Our team of experts have a wealth of knowledge and some tried and tested approaches that we can use in our mystery shopping programmes and analysis. In this team, no two projects are the same, so we thrive on being creative, challenging each other and working as a team to design something that delivers precisely what our internal and external clients need. This highly collaborative way of working means that you can make a valuable contribution from the very beginning of your career and will continue to learn and develop for many years. We proud to help our clients measure and drive improved performance across their sales channels such as physical locations, contact centres, and digital purchases.

YOUR ROLE:

As a Graduate Research Executive, you will be joining our specialist transport industry team working on live commercial projects, supporting one of our largest mystery shopping programmes for one of our biggest clients. The team take a very ‘hands on’ approach to the management of each mystery shopping project which means being intimately involved with all project processes from data collection, though data processing, data quality and reporting. The management and ongoing improvement of these processes forms a big part of what we do. In this role, you will:

• Work with your team to design and deliver research projects from inception to delivery

• Work closely with our Data Processing, Operations and mystery shopper teams to manage the project data flow and ensure all data is of the highest standard.

• Be responsible for day-to-day management of the project data flow. This requires you to carry out crucial data quality checks, resolve queries from the various teams, analyse and set actions based key performance indicators.

• Ensure all project documentation is updated, including process documents and mystery shopper training materials such as questionnaires and mystery shopper instructions.

• Analyse large data sets, carrying out quality checks and pulling out the key insights to help the project deliver real impact to our clients.

• Prepare monthly and quarterly PowerPoint and Excel outputs for each project and support the team in checking outputs from across our other projects.

• Support in the delivery of training to our mystery shopper team via Teams and face-to-face.

ABOUT YOU:

A key criterion for this role is a hunger to learn and a keen interest and passion in how research can enable businesses to make significant improvements to their performance. In addition, we seek:

• Impeccable attention to detail

• Ability to analyse and work confidently with large datasets

• Ability to rigorously follow processes but also have the curiosity and confidence to identify, suggest and implement improvements.

• Proactive, independent and a self-starter. You stay cool under pressure and contribute to our very positive team culture!

• A desire to work closely with clients and become an expert in their business and the industry.

• Strong organisational and time management skills.

• A passion for understanding people and market landscapes and a curious mind, which means that you are always asking “what does this mean for my client?”

Along with…

• The unrestricted right to work in the UK

OUR OFFER –

Our Generation Ipsos programme provides a comprehensive foundation in research and its application in a commercial environment. You’ll be trained in client management, project management and the finer details of research including methodologies, sampling, weighting and ethics. You’ll learn through real life, hands-on experience, webinars, seminars and specialist workshops. We’ll provide you with dedicated training designed to achieve the industry recognised Market Research Society (MRS) Advanced Certificate Accreditation.  

Having a flexible working culture where we support our colleagues and celebrate our successes is important to us.  We invest our time in you and you’ll benefit from working alongside our expert teams.  Your manager will help you set goals to achieve your personal objectives throughout the year and help you achieve these.

And the fun stuff …

• 25 days’ holiday which increases over time to 30 days, plus an extra day for your birthday

• 4pm finish on a Friday

• Annual summer and All Staff events

• Team Christmas parties

• Season ticket loan

• A huge variety of benefits e.g. pension contributions, income protection, winter flu jabs, eye care vouchers, online and high street discounts, industry-leading paternity and maternity benefits

Applications will close at 9.00am Friday 11th March but we may close early if we receive a high volume of applications, so we encourage you to please apply as soon as possible, if you are interested! Those who are successful at the application stage will be progressed to a gamified test and virtual video interview. 

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

We understand the importance of commitments you may have outside of work and we consider all flexible working applications - please highlight what you are looking for when you make your application.