About the PRI

The PRI is the world’s leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions.

The PRI’s three distinct capabilities relate to the core elements of the PRI’s approach to achieving a sustainable financial system.

• Translate RI (Responsible Investment) thought leadership into insights and practical support that is tailored to what signatories need to progress their RI practice.

• Convene our vast network to create opportunities for collaborative action.

• Harness our global scale to influence policymakers and regulators to effect system change.

Job Description

The Infrastructure Engineer is responsible for providing 2nd line and 3rd line support to end users (occasionally including external customers), supporting business systems, mentoring 1st line support and general infrastructure maintenance and updating of IT systems and services (patching, backup, security).   The support and infrastructure day to day activities will take up approximately 30-40% of your time.

You will be working on IT infrastructure projects (both IT and business ones enabled by technology), supporting the team on the technical readiness activities.

The work will be based primarily in the UK time zone, but candidates will need to work and accommodate our international colleagues. While we do offer some great flexible working options, as part of this support role there is an expectation to be in the office 2 days a week.

Core Responsibilities:

Incident Management & support

• Provide 2nd / 3rd support, with overflow support and assistance to 1st to cover annual leave, illness, and busy times.

• Perform root cause analysis to identify issues and implement solutions.

• Prioritise & investigate incidents and seek timely workarounds and publication of solutions. Escalate incidents, communicate progress, document solutions and close incidents.

Infrastructure change and security

• Monitor, maintain, install & configure all aspects of the infrastructure, ensuring appropriate uptime, performance, quality & reliability of services (internal users and external customers).

• Setup, configuration, and deployment of mobile devices.

• Carry out periodic preventative hardware maintenance on an agreed schedule.

• Maintain IT hardware and software licence asset register to ensure accuracy.

• Assist with compliance towards data security, data protection and other legislative requirements, including maintenance and patching of our on-premises hosted and cloud-based infrastructure.

• Support Operational Resilience Analyst on the security technologies, as required.

• Manage/Maintain backups & assist with annual DR tests.

Projects - Business and Technology

• Manage and assist in the deployment of hardware and software to support business projects and technology refreshes.

• In collaboration with the senior IT team members assist in migrating our office and co-located servers to the cloud.

• Create/update technical and support documents and procedures

Person Specification

• Uses business knowledge and analysis to identify issues, applying fact-based insight to develop and evaluate options, offering solutions in a timely manner

• Identifies gaps in working practices that impact effectiveness and proposes solutions

• Maintains a professional and impartial stance in assessing all information which feeds into decision making

• Balances rigour with pragmatism in conducting analyses that are fit for purpose

• Effectively reviews and quality-checks all analyse

• Focuses on maximising Signatory or operational value and driving PRI outcomes

• Actively keeps up to date with developments both within the PRI and externally

• Utilises knowledge and experience across the PRI to ensure highest quality outputs are delivered, balances the internal needs of the PRI and that of Signatory Organisations to deliver outputs

• Understands how own area of responsibility drives value to the PRI and meets its mission

• Builds consensus and trust amongst team members and wider colleagues

• Proactively engages with colleagues in the wider organisation to gain a broader understanding of issues

• Speaks in a variety of settings, varying style based on type of audience

• Uses a variety of innovative methods in presentations to engage the audience and improve their understanding

• Clarifies matters/issues by absorbing and understanding relevant information and feeding them back in concise terms

Technical Competencies and Experience

• Valuable experience supporting users and infrastructure with a mixture of on premise, hosted and cloud.

• Office365, SharePoint, Teams, Exchange Online, Intune and Azure AD

• Intune: Policies, Compliance Profiles, Scripting, CA, MFA, Software Deployment

• Good knowledge of Windows Server 2016/2019/2022 and Windows 11 Setup/Administration, Azure

• Network security

• Networking, Firewalls, DNS, DHCP, Wi-fi, VLAN, VPN, Cisco Meraki

• Experience in PaaS / IaaS / SaaS / Cloud (Azure) is desirable

• Windows Virtual Desktop

• Atlassian (desirable)

• Actively seeks opportunities to enhance knowledge, create a knowledge-sharing environment with team and wider business users.

• Develop continuous improvement mindset to deliver operational efficiency and effectiveness

• Professional certifications in ITIL, IT certifications are desirable.

• Ability to deliver structured approach and working towards agreed timelines, collaboratively with others when working on projects, complex incidents, improvement, etc.

• Ability to embrace and adapt changes, working with limited information and ambiguity in an ecosystem that is rapidly evolving.

• Ability to work with minimal supervision, managing work prioritisation with competing priorities and handling conflicts and/or difficult discussion.

• Good written communication and verbal presentation skills.

• A collaborative and consultative approach to working with others & committed to fostering an inclusive environment.

• Demonstrates a commitment to developing others and a growth mindset, actively pursuing continuous profession and personal development.

• Good networking, relationship management and interpersonal skills and experience of building strong and productive relationships.

We particularly welcome candidates from under-represented groups, including Black, Asian, and other People of Colour, those with visible or non-visible disabilities, LGBTQ+ candidates and those who are neurodivergent.

The PRI is committed to offering flexibility to our employees, both formal (e.g. part-time work) and informal (e.g. a shift in hours to accommodate caring responsibilities). Please talk to us about how we could make this role flexible for you.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.