Operations Manager

The Runnymede Trust

Location London (hybrid working options)
Salary circa £35,000
Team Operations
  • Closing: 5:00pm, 13th Mar 2023 GMT

Job Description

About you and the role

This is a crucial role at the heart of the organisation and the post holder will be responsible for coordinating all aspects of operations/office management, HR, digital platforms, business processes and compliance to ensure the smooth running of the organisation and enable our staff team to do their best work.

You will work closely with supportive colleagues to ensure that all operational management aspects are delivered timely and accurately. You will report to the Operations Director and work closely with the Head of Finance, Fundraising Manager and Partnerships Manager. We are a growing organisation, and this is a unique opportunity to grow and innovate with the organisation and to contribute to our future success.

  • Lead on office management to ensure our physical office space and hybrid working arrangements are suitable, safe and equipped for the team to work effectively.

  • Support the effective delivery of Runnymede’s team work by maintaining an understanding of IT issues and requirements, managing our outsourced IT provider and troubleshooting any issues that arise.

  • Lead on managing and improving our digital platforms including our CRM, project management and HR systems, ensuring that these continue to meet our business needs and staff are trained and supported to use them effectively.

  • Responsible for day-to-day management and coordination of the HR function, including coordinating recruitment, learning and development activity, payroll/pensions, employee policies, and employee support and wellbeing activities.

  • Operational improvement: Taking the lead on developing and improving processes and systems across the organisation to ensure we run smoothly and efficiently.Provide general project management support and advice for a small number of projects and programmes.

  • Support the Fundraising Manager and Partnerships Manager to ensure that grant and donor management processes are effectively administered.

  • Work closely with the Head of Finance to support on financial management activities and processes including budgeting, management accounts, payment runs etc.

  • Deputise for the Operations Director and undertake ad-hoc operational and administrative tasks flexibly as required, growing with the role and organisation to develop across all areas of responsibility.

Your skills

You'll be the right person for this job if:

  • You're passionate about solving problems, no matter if they're big or small; and have a strong mindset of getting things done.

  • You appreciate the big picture of our mission and balance that with a collaborative mindset to prioritise your work. This role involves lots of interpersonal work with colleagues and others.

  • You thrive with a varied workload and are brilliant at prioritisation and working at pace.

  • You feel comfortable dealing with uncertainty and ambiguity and love bringing clarity and simplicity to complex problems.

  • You are willing to learn and can develop new skills and can tackle new areas.

Next steps

All you need to do is start the process by clicking on the yellow button on the top right.

You’ll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

If you are shortlisted, we’ll invite you to the next step, which includes an interview and task. Also, we love giving feedback, so at the end of the application process, we'll let you know how well you performed.

We are an equal opportunities employer

Runnymede Trust is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are  under-represented in research and policy making institutions and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from Black, Asian and minority ethnic people; people with disabilities; people who identify as being LGTBQIA; people who have a mental health condition; and people who identify as working class now or in the past.

We are also aware that many highly capable prospective candidates nonetheless rule themselves out of applying for positions because they underestimate their own ability to do the role. With this in mind, we strongly encourage applications from anyone who is prepared to learn and grow on the job and would like to stress that past experience of working in think tanks is not required.

Removing bias from the hiring process

Applications closed Mon 13th Mar 2023


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 13th Mar 2023